Status changed from (1) Pending to (5) Completed

John talked with her and got the issue fixed, her 
password needed to be changed. 

Sent an email asking where she is located. Once we 
get that info, maybe a tech can head out during one 
of these times today. 

****This is an email****
I have time from 12-2 and 4-5p

Thanks!

****This is an OUTGOING email****

Hi Blanca,

Could you check to see if you are connected to the 
internet? Our techs think that you may be 
disconnected and that could be the reason why you 
can't login because your device is not connected 
to the university's network. They recommend that 
you connect your computer to an ethernet for a 
stable internet connection so you can successfully 
log in. After successfully doing so, proceed to 
try and connect your computer to wou-secure Wi-Fi.

Hope this helps! 

Best,
Kyla

****This is an OUTGOING email****
Blanca,

Are you seeing any errors when you try to login? 
Does it say that you are "not connected to the 
domain? Additionally what is the WOU# of your 
device. Please try restarting the computer and see 
if you are able to login then. If that attempt 
fails, let me know and forward your information. I 
can get a ticket created for our techs to look 
into this issue. 

Best,
Sam

****This is an INCOMING email****
Hi Blanca,

Our systems admin was able to look into your case 
and discovered that you performed 7 failed 
attempts with the wrong password. They recommend 
you check caps lock, and remember to plug in the 
appropriate characters (the uppercase, lowercase, 
number, and symbol). 

Could you provide a screenshot of the error 
message you are receiving when you are logging in 
to Portal?

Best,
Kyla