Service Request Ticket - # 83245

Service Request Information

CONTACT Name Helyer, Kella   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 24, 2024 10:52 AM
Department Financial Aid Phone 88475
Location Email helyerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200314[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag HNJDZ33 Description Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
Serial No. hnjdz33 Location 2 weeks 6/3 - 6/17 || Jpn Hoffman

CPU Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;

Wired NIC 74:78:27:0C:57:B7


Wireless NIC 08:5B:D6:6F:B8:AA

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Brady Parksion Apr 26, 2024 09:00 AM 
Status changed from (2) Scheduled to (5) Completed
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Brady Parksion Apr 26, 2024 08:59 AM 
The boot order for her device was not correct. 
Changed the boot order, everything working at 
intended.
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Brady Parksion Apr 25, 2024 10:29 AM 
Task reassigned to Brady Parksion.
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Laurie McCoy Apr 24, 2024 02:19 PM 
Status changed from (1) Pending to (2) Scheduled
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Sam Sevugan Apr 24, 2024 11:17 AM 
****This is an email****
Hello,
This week I am available after 2:00 on Thursday; 
otherwise, it will have to wait until next week.

Thank you,
Kella
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Sam Sevugan Apr 24, 2024 10:53 AM 
See screenshot for the error.
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Sam Sevugan Apr 24, 2024 10:52 AM 
****This is an email****
Hello,
I'm sending you a screenshot from my phone of what 
has been happening with my computer. My computer 
has shut down on me at least 4 times over the past 
several months. With every instance, I have been 
logged in and working on stuff when it abruptly 
shuts down. Several times I have been working on a 
tight timeline and then it takes quite a while to 
get restarted and back to what I was working on. 

I would love some help with figuring out why this 
is happening and what needs to be done so it 
doesn't happen again. 

Thank you,
Kella
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20240213_125733.jpg