Service Request Ticket - # 83252

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 25, 2024 10:48 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160124[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 20D0QD2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 20D0QD2 Location 2 Weeks Pile

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511. Key-Pro III instance (4 dbs) from Morse Watchman.

Wired NIC 18:66:DA:1B:40:4F

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Jun 27, 2024 07:33 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Jun 27, 2024 07:33 AM 
Just had to delete the database and re add it.
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Tony Benedetti White May 01, 2024 01:49 PM 
Task reassigned to Shandelle Plasker.
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Tony Benedetti White May 01, 2024 01:33 PM 
Error with updating the information going to 
the keywatcher boxes on campus, not with 
updating the program
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Tony Benedetti White May 01, 2024 01:28 PM 
Attached is the error
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17145952952174713099198984109764.jpg
Andrew Zhen Apr 30, 2024 10:32 AM 
These WOU numbers are monitors, 20160124[Edit Inv] most likely 
WOU number for computer?
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Mary Dycus Apr 25, 2024 10:51 AM 
20160360[Edit Inv], 20130744[Edit Inv]
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Mary Dycus Apr 25, 2024 10:50 AM 
They are available anytime Monday-Friday anytime 
before or after 12:30.
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Mary Dycus Apr 25, 2024 10:49 AM 
Contact Info: Contact Name: Ella Haupt 
Email Address: ehaupt20@mail.wou.edu
Phone Number: 88952
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Public
Mary Dycus Apr 25, 2024 10:48 AM 
Ella Haupt called this morning stating that the 
program that the key shop uses called (KeyPro3) is 
not updating. They looking to see if someone can go 
out there and take a look.
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