Service Request Ticket - # 83253

Service Request Information

CONTACT Name Garcia, Roseanna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 25, 2024 11:16 AM
Department Phone 14069
Location Email garciar@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20220698[Edit Inv] (opens in a new window) Bldg/Room SSC Resource work room
Service Tag Description Xerox C315 Multifunction Printer
Serial No. QRF871166 Location

Model C315/DNI Hostname tpsss-ruler
Notes Ink/Toner Refill

Wired NIC 9C:93:4E:ED:70:78

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

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Entered by Date Memo
Jack Martinis Apr 25, 2024 11:46 AM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Apr 25, 2024 11:46 AM 
Task reassigned to Jack Martinis.
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Jack Martinis Apr 25, 2024 11:46 AM 
Was able to go over and assist w/ opening and changing cartridge. Took old cartridge back in box and recycled in appropriate container.
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Jack Martinis Apr 25, 2024 11:29 AM 
****This is an outgoing email****
Hi Roseanna,

I need some additional information regarding service request #83253

Description: can't open printer to change toner - need assistance

I am able to assist if you are available for this.

-Jack Martinis, UCS Tech.
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Kyla Aitaro Apr 25, 2024 11:16 AM 
****This is an email****

Hello!

Our staff cannot open the printer to change the 
toner. Can you help us?

Printer  W20220698

RWEC 213

Thank you!
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