Task reassigned to Jack Martinis.

Priority changed from (2) High Priority to (3) Priority.

****This is a g chat****
awesome, thank you so much for all of your help!

****This is a g chat****
I'm chatting with the staff who uses that and they 
need it from 12-4 today but they're more flexible 
tomorrow
She says she can drop it off tomorrow morning 
around 9 or 10

Status changed from (1) Pending to (6) Ready to Deliver

John says it is ready, he added local accounts 
yesterday. Sent a msg to Alexis asking for special 
software needs... otherwise, it is ready for pick up 
@ the front desk. 

Appears to be ready to go, considering they don't need any special software or if that software is something they can download themselves.

****This is an g chat****
Got an answer: no drives are needed

waiting for her response via gChat to confirm if 
they need specific drives mapped to devices before 
we deliver.

* Laptops are imaged and ready 
* Admin rights have been set up

please update ticket as soon as Alexis notifies us 
with the drives info. 

gave Alexis a call and told her that we are expecting these laptops to be ready by next week, and if not we will provide 2 loaners for these laptops while we download them.

****This is an email****
Hi There,

I'm just checking in on this service request. We 
are in desperate need of the new laptops 😊

Best,
Alexis

Hi there,

I just wanted to update the service request. 
"TypeWell transcribers need a local login because 
the software doesn't play well with the WOU 
network. Please give me a call if you have 
questions (ext. 89241)." Unfortunately, I have a 
meeting until 5 today, so I won't be able to 
address any further questions until tomorrow. As I 
understand, the service request was made a high 
priority today so I wanted to make sure the ticket 
was updated.

Thanks,
Alexis

bumped up in priority, since one of the laptops they 
are replacing DIED!

on shelf in hallway