Service Request Ticket

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Service Request Information

CONTACT	Name	Hoffecker Mejia, Peter	Date	Apr 29, 2024 08:10 AM
	Department	Creative Arts/Art	Phone	88248
	Location		Email	hoffeckermejiap@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20210223 (opens in a new window)	Bldg/Room	ITC 104
	Service Tag		Description	Apple Mac mini #Z12P
	Serial No.	SH2WG90NJQ6P0	Location
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wired NIC	14:98:77:48:4B:0A
	Wireless NIC	14:98:77:5E:25:3B
	Bluetooth NIC	14:98:77:5D:37:9E

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Apr 30, 2024 01:57 PM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Apr 30, 2024 01:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Zhen	Apr 30, 2024 01:57 PM	updated adobe and had the next professor that came in to teach login and see if they still got the issue and it seems like it was resolved	Add Attachment
Andrew Zhen	Apr 30, 2024 01:48 PM	got the bug that was reported in the ticket // seems like adobe is causing the freezes and crashes	Add Attachment
Andrew Zhen	Apr 30, 2024 12:43 PM	was able to login fine.. just a tad slow // running updates	Add Attachment
Andrew Zhen	Apr 30, 2024 10:58 AM	Room is used from 10 AM - 11:50 AM	Add Attachment
Sam Sevugan	Apr 29, 2024 09:18 AM	**This is an email** The schedule for the room should be outside the door. I use the room tomorrow at 10am. Thanks	Add Attachment
Sam Sevugan	Apr 29, 2024 08:10 AM	**This is an email** Greetings, It is the instructor computer at the front of the classroom in room 104 of ITC. I do not have the computer number. Thanks. Pete Hoffecker Mejia	Add Attachment
Sam Sevugan	Apr 29, 2024 08:10 AM	**This is an email** Good morning Pete, I can definitely go ahead and put in a service request ticket for you. Do you know the WOU# for the device? If not that is perfectly fine, I will just input the information we already have until further notice. Best, Mary	Add Attachment
Sam Sevugan	Apr 29, 2024 08:10 AM	**This is an email** Greetings, The instructor computer in ITC is stuck on the spinning pinwheel. it will not load past the desktop, no program will load. I am having to teach with by projecting my own laptop. This is not a new problem but it usually resolves itself after a restart, it is not resolving itself today. Previous instructors in this room have faced this issue, and likely opened cases regarding it. Is a persistent issue. Our class ends at noon. There is no rush, as I doubt you will fix this issue in the 20 minutes before this class, but it is something to look at after, if possible. Thanks Pete Hoffecker Mejia (he,him,his)	Add Attachment