Service Request Ticket - # 83281

Service Request Information

CONTACT Name Mueller-Warrant, Piper   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 29, 2024 12:11 PM
Department College of Liberal Arts and Sciences Phone 88859
Location Email muellerp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20180195[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 7696HQ2 Description Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
Serial No. 7696HQ2 Location Parts Pile

CPU Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 54:BF:64:79:AE:69

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Brady Parksion Nov 21, 2024 10:58 AM 
Status changed from (1) Pending to (5) Completed
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Brady Parksion Nov 21, 2024 10:58 AM 
Computer not repairable. Placed in parts pile.
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Jack Martinis Jul 19, 2024 11:11 AM 
Task reassigned to Brady Parksion.
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Brady Parksion Jul 09, 2024 03:33 PM 
placed in box 9
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Jack Martinis May 31, 2024 09:40 AM 
Status changed from (1) Pending to (4) On Hold
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Jack Martinis May 31, 2024 09:40 AM 
Priority changed from (3) Priority to (4) Moderate Priority.
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Brady Parksion May 16, 2024 02:19 PM 
Replaced 20180195[Edit Inv] with 20171050[Edit Inv]. Taking 20180195[Edit Inv] back to UCS 
for further testing. Swapped hard drives so no data was lost and 
all programs should still be accessible.
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Brady Parksion May 07, 2024 03:55 PM 
Confirmed computer wont boot, tried to change out power supply with 
no luck. tested each component except the CPU and motherboard. 
Probably the board failing, need to swap out with another computer. 
If this does not get done by Thursday when I come back, ill 
continue working on this.
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Laurie McCoy Apr 29, 2024 12:42 PM 
****This is an email****
We are using two rooms to give an exam for the 
class that meets in NS 204. I think it will be in 
use between 9 AM - 5 PM.


Piper
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Laurie McCoy Apr 29, 2024 12:42 PM 
****This is an email****
Thank you. The room is empty today. Tomorrow we 
will be holding lab practical exams in NS 202 so 
it would be best to not enter during that time.

Piper
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Laurie McCoy Apr 29, 2024 12:11 PM 
****This is an email****
Hello,

We have one CPU in a lab room that isn't starting 
up. We would like to have it working ASAP if 
possible.

It is in room 202 in the Nat Sci building. WOU ID 
# 20180195[Edit Inv], in the back corner of the room near 
the window.

I tried swapping out the power cord & got a green 
light to turn on on the back of the CPU, but it 
still wouldn't start up. 

Thanks very much,
Piper
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