Service Request Ticket - # 83294

Service Request Information

CONTACT Name Djokotoe, Vivian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 01, 2024 10:23 AM
Department Criminal Justice Phone 88358
Location Email djokotoev@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210397[Edit Inv] (opens in a new window) Bldg/Room MA 207
Service Tag Description Apple MacBook Pro, 13-inch M1 Chip with 8-core CPU, Space Gray #Z11B
Serial No. SFVFGP06HQ05N Location Vivian Aseye Djokotoe - for Department

CPU Intel Core i9 8core(2.3GHz, 16MB L3 cache)


OS Unknown Software

Wireless NIC 3C:06:30:5A:96:8D


Bluetooth NIC 3C:06:30:4D:34:56

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis May 09, 2024 11:58 AM 
Status changed from (2) Scheduled to (5) Completed
 Add Attachment
Jack Martinis May 09, 2024 11:57 AM 
installed w/ their key on laptop 20210397[Edit Inv], they will put in for a GFA upgrade soon and would like it to be transferred over to the new laptop.
 Add Attachment
Jack Martinis May 09, 2024 10:51 AM 
****This is an outgoing email****
Hi Vivian,

I need some additional information regarding service request #83294

Description: TH 5/9/24 @ 11-noon || install IBM SPSS V 29 Statistics Academic Faculty Pack & SPSS Amos V 29 (on T:Drive)

I am installing a computer setup and will be over shortly; say 11:20/11:30?

-Jack Martinis, UCS Tech.
 Add Attachment
Public
Kyla Aitaro May 07, 2024 02:33 PM 
Vivian called and asked to have that installation at 
11:30am-12:30pm on Thursday 5/9/24 instead of the 
original time that was 11am.
Add Attachment
Jack Martinis May 03, 2024 09:13 AM 
Status changed from (3) Order in Process to (2) Scheduled
 Add Attachment
Jack Martinis May 03, 2024 09:12 AM 
Task reassigned to Jack Martinis.
 Add Attachment
Jack Martinis May 02, 2024 02:16 PM 
Status changed from (1) Pending to (3) Order in Process
 Add Attachment
Jack Martinis May 02, 2024 02:13 PM 
****This is an outgoing email****
Hi Vivian,

I need some additional information regarding service request #83294

Description: install IBM SPSS V 29 Statistics Academic Faculty Pack & SPSS Amos V 29 (on T:Drive)

Do you have any availability this week or next to install this?

-Jack Martinis, UCS Tech.
 Add Attachment
Public