Service Request Ticket

Service Request Information

CONTACT	Name	Aldrich, Patrick	Date	May 01, 2024 11:04 AM
	Department	The Research Institute	Phone	89202
	Location		Email	aldrichp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200290 (opens in a new window)	Bldg/Room	TODD 236
	Service Tag	FXB1043	Description	Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
	Serial No.	FXB1043	Location	Patrich Aldrich
	CPU	Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;
	Wired NIC	74:78:27:0C:C4:3E
	Wireless NIC	08:5B:D6:6C:5D:E5

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	May 02, 2024 02:58 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Jack Martinis	May 02, 2024 02:58 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	May 02, 2024 02:58 PM	I was able to install both AMOS and SPSS for him; spss overwrote the prior version of spss, and I put his key in and it activated. For AMOS, it seemed v29 was already installed since 2022 and I just ran the license wizard for SPSS, which brought up the option to put in the new key which I did and it activated. Both seem to be good, closing ticket.	Add Attachment
Jack Martinis	May 02, 2024 02:16 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Jack Martinis	May 02, 2024 02:14 PM	**This is an outgoing email** Hi Patrick, I need some additional information regarding service request #83297 Description: install SPSS Statistics Premium v 29 (on T:Drive) Do you have any availability this week or next to install this? -Jack Martinis, UCS Tech.	Add Attachment Public