Service Request Ticket - # 83299

Service Request Ticket - # 83299

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Service Request Information

CONTACT	Name	Normand, Kate	Date	May 01, 2024 11:06 AM
	Department		Phone
	Location		Email	normandk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210769 (opens in a new window)	Bldg/Room	UNK 206
	Service Tag	B8HTTG3	Description	Dell Latitude 5520
	Serial No.	CN0Y5H5JWSC001C6000M	Location	Kate Normand
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	B4:45:06:51:7C:13
	Wireless NIC	2C:6D:C1:BF:EB:D1

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	May 22, 2024 12:18 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jack Martinis	May 22, 2024 12:18 PM	After we took off all the prior spss data, the new install worked like a charm. Plugged in their user key, and all was ready.	Add Attachment
Jack Martinis	May 20, 2024 11:52 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	May 20, 2024 11:52 AM	Status changed from (3) Order in Process to (2) Scheduled	Add Attachment
Jack Martinis	May 20, 2024 11:52 AM	arranged for 10:30 on 5/22.	Add Attachment
Jack Martinis	May 15, 2024 12:04 PM	she wanted to have this installed at 10:30 today, I was unable to step away from the building as I am the only tech on today.	Add Attachment
Jack Martinis	May 15, 2024 12:04 PM	**outgoing** Good morning, Kate, Apologies for not getting back so soon on this, if you still have any time this morning I am available until 1pm and would prefer if you would be able to stop by into UCS for me to install this real quick. -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	May 13, 2024 10:55 AM	**outgoing** Hi Kate, Hope you get well soon! Next Wednesday I will be on campus from 9am to 1pm, if there is a good time in between there that works best for you I can get you scheduled. -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	May 13, 2024 10:55 AM	**incoming** Hello, I am sick, so will likely be working from home this week; could we schedule an appointment for next week sometime? I usually work on campus Tuesday and Wednesday. Happy to provide any additional information you might need. Thanks!	Add Attachment
Jack Martinis	May 13, 2024 09:31 AM	**This is an outgoing email** Hi Kate, I need some additional information regarding service request #83299 Description: install SPSS Statistics Premium V 29 (on T:drive) If you have any availability this week to install this we are more than happy to schedule an appointment, Have a good day, -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	May 02, 2024 02:16 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Jack Martinis	May 02, 2024 02:14 PM	**This is an outgoing email** Hi Kate, I need some additional information regarding service request #83299 Description: install SPSS Statistics Premium V 29 (on T:drive) Do you have any availability this week or next to install this? -Jack Martinis, UCS Tech.	Add Attachment Public