Service Request Ticket - # 83301

Service Request Information

CONTACT Name Gonzalez, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 01, 2024 11:23 AM
Department College of Liberal Arts and Sciences Phone 88488
Location Email gonzalezh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20230503[Edit Inv] (opens in a new window) Bldg/Room DFSC 210
Service Tag B72C214 Description Dell Latitude 5540 13th Gen Intel Core i7-1355U
Serial No. B72C214 Location Heather Gonzalez

CPU Unknown


OS Unknown Software

Wired NIC 4C:5F:70:3C:EE:89


Wireless NIC D0:46:0C:4F:68:9C

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis May 09, 2024 12:26 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Jack Martinis May 09, 2024 12:26 PM 
Task reassigned to Jack Martinis.
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Jack Martinis May 09, 2024 12:26 PM 
Brought back desktop 20161004[Edit Inv] and the 2016 monitor (in cart rn otherwise exact number). Will update in inventory; everything hooked up right, and I was able to add the printers and such. Closing ticket.
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Jack Martinis May 06, 2024 02:05 PM 
****This is an outgoing email****
Hi Heather,

I need some additional information regarding service request #83301

Description: GFA upgrade for Heather replacing 20161004[Edit Inv]

I have finished imaging your new laptop with our basic programs; Zoom, office, adobe, firefox / chrome, anti virus, etc... if there are any programs that UCS has downloaded on your behalf before we can make sure the same programs get put on. Otherwise, this laptop and equipment is ready to be installed; what are some good times this week that may work with you?

-Jack Martinis, UCS Tech.
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Public
Jack Martinis May 06, 2024 02:00 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Jack Martinis May 06, 2024 01:59 PM 
admin rights and name bestowed.
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Jack Martinis May 06, 2024 01:59 PM 
laptop imaged and updated.
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Joanie Kinnaman May 01, 2024 11:23 AM 
laptop 20230503[Edit Inv]
monitor 20230519[Edit Inv]
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