Service Request Ticket - # 83302

Service Request Ticket - # 83302

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Templeton, Jeffrey	Date	May 01, 2024 11:47 AM
	Department	Natural Science Division	Phone	88858
	Location		Email	templej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181083 (opens in a new window)	Bldg/Room	NS 211
	Service Tag	883YDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	883YDW2	Location	Jeff Templeton
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938; Grapher 14(orig 13 but maint UPG) single license VISA2017007619; IgPET for WIN Single License VISA2017007619;
	Wired NIC	6C:2B:59:E5:C5:D3

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Oct 17, 2024 03:04 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Jack Martinis	Sep 10, 2024 12:28 PM	**This is an outgoing email** Hi Jeffrey, I need some additional information regarding service request #83302 Description: install IgPet Windows Site License onto Templeton's W20181083 and NS 218A (software on T:Drive) Was this still something that you wanted to discuss and prepare for the upcoming academic year? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Jun 20, 2024 02:15 PM	tried reaching out again	Add Attachment
Jack Martinis	May 23, 2024 09:47 AM	**outgoing** Good morning, Jeff, I was hoping to circle back to this - I wanted to make sure the software will be available to your students when needed. If you have any time next week to go over this in person, or we could have a call today about some of the specifics, I am available. -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	May 23, 2024 09:45 AM	**incoming** Hi Jack, I'll have to follow up with you next week, as I'm at a conference this week. Thank you, Jeff Templeton	Add Attachment
Jack Martinis	May 17, 2024 09:24 AM	**This is an outgoing email** Hi Jeffrey, I need some additional information regarding service request #83302 Description: install IgPet Windows Site License onto NS 218A (software on T:Drive) I wanted to circle back to this - I was wanting to discuss some of the options for making this available to the students for use in classes, I think we would have to .zip up the two needed files and provide simple instructions on where to place them after unzipping on the computer. IgPet doesn't seemingly download itself for all users, just whatever user is logged in, so each person on any new computer they are attempting to use it on would have to do this. If you want to discuss specifics about this, I am available today until 1pm and can take a call or email any time! Hope your morning is going well, -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	May 06, 2024 02:00 PM	Status changed from (3) Order in Process to (6) Ready to Deliver	Add Attachment
Jack Martinis	May 06, 2024 02:00 PM	**incoming** Excellent; thank you Jack. I appreciate it. I am out sick today and possibly tomorrow. Any chance we could schedule to swap on Friday at say 2? Thanks, Scott	Add Attachment
Jack Martinis	May 06, 2024 01:58 PM	installed on Jeff's desktop; the problem is its only a local install, they don't show up for anyone else that logs into the computer; the new user would have to - drag the igpet docs to their documents, and then find the shortcuts under the c program files igpet files. John said we could potentially zip both of these up, and have them for download on the professors canvas page - then, we could provide simple instructions to simply drag and drop the two into their documents, then they would know also how to get to the shortcuts under the igpet files in their documents.	Add Attachment
Jack Martinis	May 02, 2024 04:10 PM	scheduled for this coming monday (5/6/24) @ 10am.	Add Attachment
Jack Martinis	May 02, 2024 04:10 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	May 02, 2024 02:16 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Jack Martinis	May 02, 2024 02:16 PM	**This is an outgoing email** Hi Jeffrey, I need some additional information regarding service request #83302 Description: install IgPet Windows Site License onto Templeton's W20181083 and NS 218A (software on T:Drive) Do you have any availability this week or next to install this? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	May 02, 2024 02:16 PM	Contact changed from Beeb Singson to Jeffrey Templeton.	Add Attachment