Service Request Ticket - # 83305

Service Request Information

CONTACT Name Wenzel, Marcus   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 01, 2024 01:46 PM
Department Education & Leadership Phone 89125
Location Email wenzelm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20170840[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9RH5QN2 Description Dell Latitude 5480 w/ Touch , i7-7600U 2.8GHz
Serial No. 9RH5QN2 Location PDR

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552; SECONDARY install for Marcus of Snagit 2019 Single user License Education MAC/WIN VISA2018008744 *also on primary station W#20140715 for Marcus' use only MAR2019 SR#;

Wired NIC 10:65:30:20:9E:5C


Wireless NIC 5C:5F:67:67:E5:BC


Bluetooth NIC 5C:5F:67:67:E5:C0


TECHS Submitted by Cadance Bunch Contact cabunch21@wou.edu 88925
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public

Entered by Date Memo
Jack Martinis May 16, 2024 11:34 AM
Status changed from (1) Pending to (5) Completed
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Jack Martinis May 16, 2024 11:34 AM
Task reassigned to Brady Parksion.
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Jack Martinis May 16, 2024 11:33 AM
He said he will get on that sometime. Closing ticket for time being, as if he puts in for a replacement that will be it's own ticket.
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Brady Parksion May 14, 2024 08:18 AM
****This is an outgoing email****
Hi Marcus,

I need some additional information regarding service 
request #83305

Description: Computer is old and may need replaced

After looking into our options when it comes to 
replacing the battery for this unit. We suggest you 
put in a request for a GFA setup. This would be the 
best way to get you a laptop.

If you have any questions feel free to let me know.

-Brady

University Computing Solutions
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John Rushing May 13, 2024 03:35 PM
Priority changed from (3) Priority to (2) High Priority.
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John Rushing May 13, 2024 03:35 PM
I would have him put in for a GFA replacement. 
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Kyla Aitaro May 10, 2024 02:33 PM
current location of 20170840: Box 21
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Laurie McCoy May 02, 2024 03:48 PM
Gave him the loaner, made sure he had admin rights. 
His laptop is in Box#18
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Laurie McCoy May 02, 2024 03:36 PM
 Prepared Loaner #20180603[Edit Inv]
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Brady Parksion May 02, 2024 02:16 PM
****This is an email****
Thank you, Brady.  I'm out and about today until 
3:30, but will bring my laptop by UCS after that.  

Be well,

Marcus
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Brady Parksion May 02, 2024 09:34 AM
****This is an outgoing email****
Hi Marcus,

I need some additional information regarding 
service request #83305

Description: Computer is old and may need replaced

I would highly recommend bringing this laptop to 
us ASAP, it sounds like the battery in your laptop 
is expanding. This could be very dangerous if it 
continues. I can get a loaner ready for you if you 
need one.

Your department would need to order a replacement 
battery for me to change it out.

if you have any questions feel free to let me 
know.

Thanks,

-Brady

University Computing Solutions
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Cadance Bunch May 01, 2024 01:46 PM
****This is an email****
Good afternoon,

I'd like to make an appointment to bring in my 
school-issued laptop (#20170840) as it's needing a 
little maintenance.  Two major issues:  
The original battery is old and isn't really 
holding a charge anymore.
The front edge of the casing has become separated 
and the clips/screws don't really hold anymore.  
I'm currently using black tape to hold things 
together
Is this something that you can work on through 
UCS?  I'm not familiar with the procedure to 
request attention for my computer, but am willing 
to trade coffee cards, chocolate, or other 
lucrative decadent items in return for your 
assistance.

Much obliged to you,

Marcus Wenzel
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