Service Request Ticket - # 83308

Service Request Ticket - # 83308

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Bransfield, Logan	Date	May 01, 2024 03:59 PM
	Department	Student Success & Advising Office	Phone
	Location		Email	bransfieldl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230580 (opens in a new window)	Bldg/Room	SSC 120
	Service Tag		Description	Apple 15-inch MacBook Air: M3 chip w/8-core CPU and 10-core GPU, 16GB, 512GB SSD, Midnight #MSD43LL/A
	Serial No.	SD4RQ1NXGH6	Location	Logan Bransfield
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	50:A6:D8:C4:1D:74
	Bluetooth NIC	50:A6:D8:C9:41:DE

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	May 09, 2024 12:27 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Jack Martinis	May 09, 2024 12:27 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	May 09, 2024 12:27 PM	I was able to bring the macbook air over and get it connected for Logan; we added him as an admin, and set the printer up though I forgot to test it! We confirmed that the two monitors popped up with the adapter and the lid closed (a new feature of M3 macbook airs) and it did. He will let me know if he has any other questions or concerns.	Add Attachment
Jack Martinis	May 08, 2024 10:34 AM	**This is an outgoing email** Hi Logan, I need some additional information regarding service request #83308 Description: new Apple MacBook Air 20230580 Your new laptop is ready to be delivered / installed - are there any times that may work best for you? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	May 08, 2024 10:33 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Jack Martinis	May 08, 2024 10:14 AM	sophos installed, adobe updated and acrobat installed. Should be ready to go.	Add Attachment
Jack Martinis	May 06, 2024 02:55 PM	adobe installed, just needs sophos.	Add Attachment
Jack Martinis	May 06, 2024 02:01 PM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Jack Martinis	May 06, 2024 02:01 PM	macbook still needs; adobe and sophos, then good to go.	Add Attachment
John Rushing	May 06, 2024 09:19 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joanie Kinnaman	May 01, 2024 04:10 PM	on shelf in hallway	Add Attachment
Joanie Kinnaman	May 01, 2024 03:59 PM	please be sure to update inventory with the monitors and dock that are currently in his office.	Add Attachment