Service Request Ticket - # 83327

Service Request Information

CONTACT Name Morgan, Nicole   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 02, 2024 03:11 PM
Department Creative Arts Phone
Location Email morgann@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20130834[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Dell Ultrasharp 24 U2414H Monitor
Serial No. CN0R9F1P7426144P27VL Location in box #28 - bad DP port
TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
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Entered by Date Memo
Jack Martinis May 17, 2024 10:52 AM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis May 17, 2024 10:52 AM 
It was working again, sounds like a power cord came loose as they 
said the light didn’t show up on the monitor.
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Laurie McCoy May 16, 2024 12:57 PM 
****This is an email****
Hi there!  We are experiencing the same issue 
again.  Cannot get the monitor to turn on.  I 
believe this is a new monitor so I'm thinking it 
may be a computer issue?
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Laurie McCoy May 16, 2024 12:57 PM 
Status changed from (5) Completed to (1) Pending
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Jack Martinis May 02, 2024 04:54 PM 
Task reassigned to Jack Martinis.
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Jack Martinis May 02, 2024 04:54 PM 
Task reassigned to Jack Martinis.
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Jack Martinis May 02, 2024 04:54 PM
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Jack Martinis May 02, 2024 04:53 PM 
updated monitors in inventory.
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Jack Martinis May 02, 2024 04:52 PM 
I took a look and: I thought at first it was where the DP cord was plugged into (the mobo). I restarted the computer and plugged it into the graphics card, which we were then presented with the BIOS screen (I thought, success!). But then, the monitor (20130834) stopped outputting and went to sleep. I took the desktop back here thinking it may be something with the graphics card or bios settings, but then, it went just fine onto a test monitor... So I swapped the monitor with a different spare monitor.

Took back: 20130834[Edit Inv],

brought: 20130920[Edit Inv]
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Laurie McCoy May 02, 2024 03:11 PM 
****This is an email****
The computer in the box office in Rice (RA 101) is 
not working properly.  We cannot seem to get the 
monitor to work.  If someone could take a look at 
it that would be great.  The barcode on the 
monitor is 20130834[Edit Inv].

--
Nicole Morgan
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