Service Request Ticket - # 83349

Service Request Information

CONTACT Name Liddle, BreeAnn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 03, 2024 02:45 PM
Department Phone
Location Email liddleb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20211066[Edit Inv] (opens in a new window) Bldg/Room TODD 325
Service Tag Description Xerox B230/DNI - printer - B/W - laser
Serial No. QQW005187 Location Michelle Gallagher

Model B230/DNI Hostname
Notes Ink/Toner Refill

Wired NIC 9C:93:4E:DF:FD:DE

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing May 29, 2024 02:32 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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John Rushing May 29, 2024 02:32 PM 
Task reassigned to John Rushing.
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John Rushing May 29, 2024 02:31 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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John Rushing May 29, 2024 02:31 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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John Rushing May 29, 2024 02:31 PM 
They needed added to the security section on the Printer on the server side.
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Laurie McCoy May 29, 2024 02:22 PM 
Status changed from (7) Waiting for Contact to (1) Pending
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Laurie McCoy May 29, 2024 02:21 PM 
Priority changed from (3) Priority to (2) High Priority.
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Laurie McCoy May 29, 2024 01:56 PM 
****This is an email****
Hello, 
can I please get access to :
PSY-Alexander-Poster

This is the poster printer in TODD 308.
I have called UCS twice to get this taken care of, 
with no luck. Please Help!!🙂 I need to print 
posters today! I will be here until 3:30pm


Thank You
BreeAnn Liddle
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Laurie McCoy May 29, 2024 01:54 PM 
Closed duplicate tickets #83624 and #83402
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Laurie McCoy May 29, 2024 01:51 PM 
Availability:
Today 5/28--- now until 3:30pm
Wed 05/29--- 8am to 3:#0pm
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Laurie McCoy May 29, 2024 01:47 PM 
Task reassigned to UCS Tech.
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Laurie McCoy May 22, 2024 11:59 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Kolis Crier May 17, 2024 01:43 PM 
Task reassigned to Laurie McCoy.
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Kolis Crier May 17, 2024 01:43 PM 
Not an issue I can resolve.

If this is a Docstar issue please submit to Tony. 
Otherwise this is a desktop support or systems 
issue.

Thanks.
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Kyla Aitaro May 17, 2024 01:23 PM 
SR#83402 is a duplicate of this ticket
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Kyla Aitaro May 17, 2024 01:06 PM 
Task reassigned to Kolis Crier.
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Kyla Aitaro May 17, 2024 01:06 PM 
****This is an OUTGOING email****
Hi BreeAnn,

Can you screenshot and send over the error message 
you receive when trying to print from Banner so I 
can attach to your service request for our banner 
support team to look into it?

Best,
Kyla
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Charlee Hreha May 13, 2024 03:49 PM 
Task reassigned to Charlee Hreha.
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Charlee Hreha May 13, 2024 03:49 PM 
****This is an incoming email****

Hello Charlee, 

I still can not print to the printer from Banner.

Thanks
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Charlee Hreha May 13, 2024 10:51 AM 
****This is an outgoing email****
Hi BreeAnn,

I need some additional information regarding service 
request #83349

Description: Connecting to printer/ copier

Did someone ever take a look at the printer and 
copier for you? Are you still having troubles 
connecting to it? 

~Best,
Charlee Hreha (UCS Support Tech)
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Public
Laurie McCoy May 03, 2024 02:49 PM 
*20211066[Edit Inv]
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Laurie McCoy May 03, 2024 02:45 PM 
Needs help connecting to printer 21211066 and copier 
20230251[Edit Inv] Available until 4 today
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