Service Request Ticket - # 83352

Service Request Information

CONTACT Name Verdegaal-Taylor, Paula   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 03, 2024 04:09 PM
Department ASWOU Phone 88303
Location Email verdegaaltaylorp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150685[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag BN5FJB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. BN5FJB2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201X from XXXX2015004715;

Wired NIC 18:66:DA:14:1A:6E

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Brady Parksion May 07, 2024 10:46 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Brady Parksion May 07, 2024 10:32 AM 
I realized I told Paula that it was ./ which is incorrect. 

The correct access for local accounts is .\aswoulocal
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Mary Dycus May 07, 2024 08:57 AM 
Status changed from (5) Completed to (7) Waiting for Contact
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Mary Dycus May 07, 2024 08:57 AM 
Why was this closed? The problem is still ongoing 
and I have not talked to a tech or received any 
instructions on how to fix it.  


Paula Verdegaal-Taylor 
ASWOU Office Coordinator | IFC Secretary
Western Oregon University, WUC 121A
345 Monmouth Ave N | Monmouth, OR 97361
Office: 503.838.8303
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Brady Parksion May 07, 2024 08:44 AM 
Task reassigned to Brady Parksion.
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Brady Parksion May 07, 2024 08:44 AM 
Status changed from (1) Pending to (5) Completed
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Brady Parksion May 07, 2024 08:44 AM 
user name being used was incorrect wasn't leading the 
user name with ./
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Laurie McCoy May 03, 2024 04:09 PM 
****This is an email****
That is very interesting because that computer has 
been sitting in the ASWOU office for the last 3 
years, attached to the TV.

Computer #20170788[Edit Inv] is now attached to the TV and 
does the exact same thing. It will not let me sign 
in with the login information and password that I 
was provided by UCS.

Thunk you
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Laurie McCoy May 03, 2024 04:09 PM 
****This is an email****
The WOU# is  20150685[Edit Inv]. This computer has a (and I 
am probably  not using the correct technical terms 
to describe this) non WOU person log in. This 
computer is not supposed to connect to the WOU 
server. The log in starts with ./, but everytime I 
try to sign in with the login name and password 
that was provided to us it says it is incorrect. 
So, it is not really the computer that is not 
working, it is the login information that is not 
working.

Thank you


Paula Verdegaal-Taylor
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Laurie McCoy May 03, 2024 04:09 PM 
****This is an email****
The TV in the ASWOU office is connected to a 
computer but we are unable to sign into the 
computer and therefore not able to use the TV.

Could somebody please come show me what we need to 
do to make it work

Thank you.
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