Service Request Ticket - # 83354

Service Request Information

CONTACT Name Hughes, Henry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 06, 2024 09:36 AM
Department Humanities Division Phone 89494
Location Email hughesh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160987[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 15C3LH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 15C3LH2 Location PDR

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511;

Wired NIC 50:9A:4C:46:0A:16

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Brady Parksion May 10, 2024 09:09 AM 
Task reassigned to Brady Parksion.
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Brady Parksion May 10, 2024 09:09 AM 
Status changed from (1) Pending to (5) Completed
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Brady Parksion May 10, 2024 09:09 AM 
****This is an email****
Okay, Brady,
If it starts thumping and wheezing, I'll let you 
know.
I really appreciate the good work you and the 
folks at UCS do for us all.
Cheers,
Henry
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Brady Parksion May 10, 2024 09:08 AM 
****This is an email****
We can definitely wait if that's what you prefer, 
if  the issue is what I think it is, the 
resolution should take me about 5-10 minutes.

Thanks,

-Brady
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Brady Parksion May 10, 2024 09:08 AM 
****This is an email****
Okay, Brady,
If it starts thumping and wheezing, I'll let you 
know.
I really appreciate the good work you and the 
folks at UCS do for us all.
Cheers,
Henry
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Brady Parksion May 07, 2024 08:30 AM 
****This is an outgoing email****
Hi Henry,

I need some additional information regarding service 
request #83354

Description: Loud Fan Noise 

If you're available today I'm available all day to 
come take a look at this issue. Just let me know when 
you're available.

Thanks,

-Brady
University Computing Solutions
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Public
Sam Sevugan May 06, 2024 09:36 AM 
Henry called to report that his computer tower is 
making really loud fan noises. 

20160987[Edit Inv]

I was able to hear it through the phone (which 
means its audibly loud) and he says it does not 
stop. 

He is located in Bell 316 and would like to be 
called for confirmation on when a tech can stop 
by. 

503-586-3990
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