Service Request Ticket - # 83394

Service Request Ticket - # 83394

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Service Request Information

CONTACT	Name	Beaver, Cheryl	Date	May 08, 2024 10:35 AM
	Department	Natural Science Division	Phone	88404
	Location		Email	beaverc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161098 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	D9JL2H2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	D9JL2H2	Location	PDR pile - drive out
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; TRANSFER FROM old PC W#20121264 JUNE2018--Mathematica Pro v5.2 from P0054563, PCTex v5 Pro from P0054530, Dreamweaver MX 2004 from P0052818, DesignScience MathType v6.8 ACAD WIN license from VISA2012003131, WinEdt educational personal v8.0 from VISA2012003438, Camtasia Studio Acad V8.5.0 WIN from VISA2014004577
	Wired NIC	D4:81:D7:D8:3A:F2
	Wireless NIC	00:28:F8:FE:0C:4A

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Jun 03, 2024 10:07 AM	**incoming** I am available today (Monday) 2-4, or tomorrow, Tuesday 11-12. Do any of those times work for you? Thanks, Cheryl	Add Attachment
Jack Martinis	Jun 03, 2024 10:07 AM	**outgoing** Good evening, Cheryl; I just remembered that we still need to put Camtasia on your new device. If you have any availability next week, or whenever is convenient for you, we can schedule a time for me to stop by and apply the key from your prior laptop to your current one. Have a good weekend, -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	May 30, 2024 03:13 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jack Martinis	May 30, 2024 03:13 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	May 30, 2024 03:13 PM	currently holding on to 20161098 in order to get data from it till end of term.	Add Attachment
Jack Martinis	May 29, 2024 12:54 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Jack Martinis	May 29, 2024 12:54 PM	scheduled @ 10am	Add Attachment
Jack Martinis	May 29, 2024 09:30 AM	they want camtasia, may have to uninstall from their current PC to use their key on the new machine.	Add Attachment
Jack Martinis	May 24, 2024 01:05 PM	put back on setup shelf	Add Attachment
Jack Martinis	May 24, 2024 01:04 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Jack Martinis	May 24, 2024 01:04 PM	seems to be done.	Add Attachment
Jack Martinis	May 24, 2024 12:38 PM	almost done with final updates, then done with basic image.	Add Attachment
Jack Martinis	May 24, 2024 12:38 PM	**This is an outgoing email** Hi Cheryl, I need some additional information regarding service request #83394 Description: set up GFA for Cheryl Beaver GFA replacing W20161098 Your new setup is almost ready for installation; what are some good times that work with you next week to install this? Also, are there any special programs that UCS has downloaded for you before that you will need on this new computer, or will you be able to download what you need? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	May 23, 2024 05:02 PM	needs to be looked over; got half way through putting the name back on AD and it is currently on UCS workgroup - needs to be put back to mash.wou.edu then checked for finished image.	Add Attachment
Andrew Zhen	May 21, 2024 04:29 PM	imaging on my desk	Add Attachment
Joanie Kinnaman	May 08, 2024 11:18 AM	Inv # 2023-0749	Add Attachment
Joanie Kinnaman	May 08, 2024 10:35 AM	laptop 20230505 monitor 20230521	Add Attachment