Status changed from (6) Ready to Deliver to (5) Completed

I returned this to him.

I updated the computer to latest supported Ventura, the iMac should print to our printers now.

I informed Gareth of this.

Time machine backup on my desk. Install on new GFA 
device when it comes in

Garret has placed a purchase request for a new 
MacBook. We are attempting to perform a time machine 
backup.

Status changed from (1) Pending to (1.5) In Progress

He's putting in for a new laptop and would like his files to be moved over to the new machine.

I think we can do this with a time machine backup, and I have explained he can come in anytime to get files off before that.

Hello,

I apologize for keeping bugging you about this. 
However, I am just following up on this again, as 
it has been another three days and I am starting 
to need many of the files that I have on my iMac 
(I only sent myself a subset of my files because I 
thought that I would only be without my computer 
for a couple of days).

Has UCS decided that the only choice is to reimage 
my machine? If so, can they save all of my 
existing files? Also, if that is the case, I would 
like to just  put in a request for a new machine 
via the portal and have all my old files 
transferred to that machine, so please let me know 
if that is where we are at.

Thanks so much,

Gareth


_____________________
Gareth R. Hopkins, PhD
Associate Professor of Biology
Chair, Institutional Animal Care and Use Committee
Western Oregon University

****This is an email****
Hi Gareth,
Our techs are still currently working on enrolling 
your device to our network, for some reason it is 
having a lot of trouble doing so. Our techs are 
currently considering reimaging the device. 
Do you have any files or documents that need to be 
saved? Reimaging the device would wipe all its 
data stored so we want to check in with you to see 
if that is something we can proceed with. 
Let us know when you can!
Best,Sam

Hi UCS,

I am wondering what is the status on my iMac which 
was taken from my office (NS021B) for repairs on 
Wednesday afternoon? If you could please let me 
know ASAP I would appreciate it.

Thanks so much,

Gareth

Loaner ticket is SR#83410

Tried running jamf recon, reenroll -prompt, and 
policy, none worked. Either gave permissions or 
device signature errors. Also disconnected and 
reconnected from mash and double checked the 
active directory settings to make sure they were 
set correctly

Loaner 20200871

sudo jamf reenroll -prompt

May not be on domain properly, may also possibly be: if you take the laptop home and login / start it up on your home network, then say, take it to WOU to our network without restarting first, it is like you are still on your home network and you can restart first. That way, restarting on our network properly configures your login info and thus access to the printers.