Service Request Ticket - # 83415

Service Request Information

CONTACT Name Sylva, Judith   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 08, 2024 04:52 PM
Department Phone
Location Email sylvaj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20230506[Edit Inv] (opens in a new window) Bldg/Room SAC 132
Service Tag J62C214 Description Dell Latitude 5540 13th Gen Intel Core i7-1355U
Serial No. J62C214 Location Daniella Dugan, Title III Grant Coordinator (new)

CPU Unknown


OS Unknown Software

Wired NIC 4C:5F:70:3E:BB:F6


Wireless NIC D0:46:0C:4F:66:DE


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public

Entered by Date Memo
Jack Martinis May 29, 2024 10:45 AM
Status changed from (6) Ready to Deliver to (5) Completed
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Jack Martinis May 29, 2024 10:45 AM
Task reassigned to Jack Martinis.
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Jack Martinis May 29, 2024 10:45 AM
took back monitor 20141035[Edit Inv]

set up everything, configured properly and added hallway printer.

Told them about VPN and how they would need it if they wanted to access department drives outside of WOU network.

Showed how camera works on new monitor.

Told them if they needed help w/ anything to email or call and we can help them.

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Jack Martinis May 23, 2024 04:22 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Jack Martinis May 23, 2024 04:21 PM
****This is an outgoing email****
Hi Judith,

I need some additional information regarding service request #83415

Description: set up new setup for Daniella Dugan (starts 5/9)

Will this laptop need any special software? If the default apps provided are fine, then this setup is all ready to go. Our default apps are: antivirus, MS office suite, Adobe, zoom, chrome / edge / firefox, as well as a few others.

If so, should I reach out to Daniella to coordinate a good time to install this?

-Jack Martinis, UCS Tech.
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Jack Martinis May 23, 2024 04:19 PM
daniella's admin rights, basic image all done. back on setup shelf.
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Jack Martinis May 23, 2024 01:36 PM
laptop imaging on station
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Joanie Kinnaman May 21, 2024 12:24 PM
Priority changed from (3) Priority to (2) High Priority.
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Joanie Kinnaman May 21, 2024 12:24 PM
****This is an email****
Hi!
I wanted to follow up to see if there are any 
updates on this request for purchase. Is there a 
timeline for setting up?  Thanks so much!

Judy

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Joanie Kinnaman May 15, 2024 09:13 AM
noting the second monitor comes from the GFA pool 
monitors. please update what number you gave them on 
this thread please
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Sam Sevugan May 15, 2024 08:17 AM
****This is an email****
Hi Sam, 

New monitors would be great! I definitely want to 
follow y'all's recommendation :) 

Thanks for all your help in this! 
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Sam Sevugan May 14, 2024 03:05 PM
****This is an email****
Daniella,
I was just informed by our techs that your setup 
comes with two monitors that are the same size as 
the monitors you currently have. We recommend 
swapping the older monitors with the newer 
monitors, but if you and your department would 
like to keep using the monitors you currently have 
we can try to help accommodate that. 
Please let us know which course of action you'd 
like to proceed with! 
Best,Sam
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Sam Sevugan May 14, 2024 02:17 PM
****This is an email****
Hi Sam, 

Of course, the numbers are below:

20141035[Edit Inv]
20171178[Edit Inv]

Thank you!! 
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Sam Sevugan May 14, 2024 02:15 PM
Sent a reply back to Daniella asking for her current 
monitors' WOU#'s. 
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Sam Sevugan May 14, 2024 02:12 PM
****This is an email****
Hi Andrew, 

Awesome! Thanks for letting me know. I did 
actually remember a question I had, currently my 
office has a tower and 2 monitors, and I was 
hoping to keep both monitors even after getting 
the laptop - it's just easier for me visually to 
have 2 big monitors. I'm not sure if that would be 
an issue or not, so I wanted to ask! 

Thank you! 
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Joanie Kinnaman May 08, 2024 04:52 PM
monitor 20230522[Edit Inv]
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Joanie Kinnaman May 08, 2024 04:52 PM
laptop 20230506[Edit Inv]
monitor 202305222
second spare monitor (free)
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