Service Request Ticket

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Service Request Information

CONTACT	Name	Van Steeter, Mark	Date	May 09, 2024 12:20 PM
	Department	Social Science/ Geography and Sustainability	Phone	88855
	Location		Email	vanstem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170682 (opens in a new window)	Bldg/Room	BELL 216
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	D25W80X4J1G9	Location	Mark Van Steeter, Associate Professor of Geography
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552;
	Wired NIC	78:7B:8A:C7:A3:B9
	Wireless NIC	24:F6:77:01:40:B2
	Bluetooth NIC	24:F6:77:01:40:B3

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	May 14, 2024 05:09 PM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	May 14, 2024 05:09 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Zhen	May 14, 2024 05:09 PM	Added print code and working	Add Attachment
Brady Parksion	May 14, 2024 02:20 PM	Checked on this computer. Seems it was on an old MacOS that didn't have updated protocols for printing over the network. Left it updating, told Mark to let us know if it works or if it is still failing.	Add Attachment
Andrew Zhen	May 14, 2024 01:27 PM	brady went over to help him, waiting for his mac to update to ventura from mojave to see if this issue is resolved	Add Attachment
Andrew Zhen	May 14, 2024 11:54 AM	**This is an email** print code is 0159	Add Attachment
Andrew Zhen	May 14, 2024 11:54 AM	**This is an email** Oh boy... Can someone come over between now and noon?	Add Attachment
Andrew Zhen	May 14, 2024 10:38 AM	waiting for their response on availability	Add Attachment
Andrew Zhen	May 14, 2024 10:38 AM	headed over to their office and it was locked	Add Attachment
Andrew Zhen	May 14, 2024 10:33 AM	**This is an email** Hi Mark! I just got an email from one of our techs, and just wanted to give a heads-up email that we are heading over to help after receiving a reply with the printing inquiry. Just to gather a bit more information can you provide your print code, if you have one so we may add that into the configuration if needed? Best, Andrew - UCS Tech	Add Attachment
Andrew Zhen	May 14, 2024 10:10 AM	Task reassigned to UCS Tech.	Add Attachment
Mary Dycus	May 14, 2024 09:20 AM	**This is an email** It appears that no one came to work on my computer last thursday or friday. My door still unlocked, still logged in for you to work on it. I do understand you are busy etc, but please come and help me. I need to be able to print from this computer. BELL 216. I teach 10-12 but will leave my door unlocked and logged in. I'll also be in my office 12-2. Thank you, Mark	Add Attachment
Laurie McCoy	May 09, 2024 03:59 PM	Task reassigned to Jack Martinis.	Add Attachment
Laurie McCoy	May 09, 2024 03:58 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Laurie McCoy	May 09, 2024 03:58 PM	Leaving office unlocked, lock the door on your way out	Add Attachment
Jack Martinis	May 09, 2024 01:54 PM	**incoming** threesisters in social science (copy machine) I've got to go teach a class right now, my door is unlocked and you are welcome to come in and have access to my computer. Thanks, Mark	Add Attachment
Jack Martinis	May 09, 2024 01:46 PM	**This is an outgoing email** Hi Mark, I need some additional information regarding service request #83427 Description: Not able to print from mac What printer are you attempting to print to? -Jack Martinis, UCS Tech.	Add Attachment Public
Laurie McCoy	May 09, 2024 12:21 PM	Give a call or email heads up before you go over ext. 88855	Add Attachment
Laurie McCoy	May 09, 2024 12:20 PM	Called to say that when he prints it pops up saying "Printer is paused" and when he unpauses the printer the print job never goes through.	Add Attachment