Service Request Ticket

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Service Request Information

CONTACT	Name	Omlid, Allison	Date	May 10, 2024 11:49 AM
	Department	Computer Science Division	Phone	89272
	Location		Email	omlida@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180029 (opens in a new window)	Bldg/Room	ITC 310F
	Service Tag	FG65RQ2	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	FG65RQ2	Location	Allison Omlid, NTT Lecturer
	CPU	Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	E4:B9:7A:0D:24:C9
	Wireless NIC	3C:6A:A7:7B:EA:3F
	Bluetooth NIC	3C:6A:A7:7B:EA:43

TECHS	Submitted by	Cadance Bunch	Contact	cabunch21@wou.edu	88925
	Primary Technician		Contact	bparksion23@wou.edu	88925

Tracking

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	May 10, 2024 01:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	May 10, 2024 01:26 PM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	May 10, 2024 01:25 PM	Updated computer. Dell command update put a high def audio driver on the computer. After a restart this resolved the issue.	Add Attachment
Brady Parksion	May 10, 2024 12:39 PM	**This is an email** You can come today to ITC 311 anytime. AO	Add Attachment
Brady Parksion	May 10, 2024 12:03 PM	**This is an outgoing email** Hi Allison, I need some additional information regarding service request #83436 Description: Speakers not working on laptop I would prefer to work on your machine while at your office. I see the note that you currently have class today between 12-3:50. I leave at 4 today and wont be back until Tuesday. I also work Thursday and Friday next week from 8-4 if there is a time that works best for you. Thanks, -Brady University Computing Solutions	Add Attachment Public
Brady Parksion	May 10, 2024 12:03 PM	**This is an outgoing email** Hi Allison, I need some additional information regarding service request #83436 Description: Speakers not working on laptop I would prefer to work on your machine while at your office. I see the note that you currently have class today between 12-3:50. I leave at 4 today and wont be back until Tuesday. I also work Thursday and Friday next week from 8-4 if there is a time that works best for you. Thanks, -Brady University Computing Solutions	Add Attachment Public
Cadance Bunch	May 10, 2024 11:49 AM	She is having a speaker issue, please work directly with her on this issue. Let her know if she needs to bring her laptop down to your office to be worked on. or schedule a time to meet her by emailing omlida@wou.edu. She has class today 12:00 - 3:50 in ITC 311.	Add Attachment