Service Request Ticket

Service Request Information

CONTACT	Name	Crockett, Sarah	Date	May 13, 2024 03:35 PM
	Department	Bookstore	Phone	88661
	Location		Email	crocketts@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20180741 (opens in a new window)	Bldg/Room	WUC Bookstore
	Service Tag		Description	Xerox VersaLink B400/DN Monochrome Laser Printer
	Serial No.	6HB018189	Location	Wolfstore replacing W#20071025
	Model	B400/DN	Hostname	bookie.wou.edu
	Notes	47 ppm -monthly duty cycle: recommended up to 12,000 pages and max up to 110,000; -max RES. 1200 x 1200 dpi (enhanced) -Standard two sided output(duplexing) - std paper capacity 700 sheets (optional extra tray) -Sm.-med. workgroup, Best for work teams of 3 to 15 users -Memory 2GB standard; IP ADDRESS:140.211.118.79	Ink/Toner Refill
	Wired NIC	9C:93:4E:6B:51:33

TECHS	Submitted by	Cadance Bunch	Contact	cabunch21@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	May 16, 2024 11:00 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	May 16, 2024 11:00 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	May 16, 2024 11:00 AM	sr 83475 is the same ticket basically.	Add Attachment
Jack Martinis	May 16, 2024 10:59 AM	They were attempting to print with In cite (sight?) online and through Firefox. It was indeed only printing one page at a time (the first page) and then erroring out. What worked was - downloading whatever you are printing as a PDF, and printing from a physical app like word or acrobat. Or, we switched browsers from Firefox to Chrome and it worked like a charm. Another user was having the same issues, SR 83452,	Add Attachment
Cadance Bunch	May 13, 2024 03:35 PM	**This is an email** Hi there, My printer (Bookie) here in the Bookstore is not working since the new upgrade. I tried restarting my computer and the printer. We do have another printer, Bookman, that is still working for me, but Bookie is my preferred printer. Can you help, please? Thank you!	Add Attachment