Service Request Ticket - # 83457

Service Request Information

CONTACT Name Plahn, Ambre   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 14, 2024 03:03 PM
Department Special Projects Phone 89763
Location Email plahna@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Nathan Sauer Contact sauern@wou.edu 88960
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Brady Parksion May 23, 2024 11:32 AM 
Task reassigned to Brady Parksion.
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Brady Parksion May 23, 2024 11:32 AM 
Status changed from (1) Pending to (5) Completed
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Brady Parksion May 23, 2024 11:32 AM 
Swapped out the computers and docks so that they are able to 
use two monitors. Told them if they have any issues to let us know.
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Brady Parksion May 23, 2024 08:51 AM 
****This is an email****
I can head that way right now, what build/room 
number are they located in? 

Thanks,

-Brady
University Computing Solutions
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Brady Parksion May 23, 2024 08:51 AM 
****This is an email****
Hello,

Yes, they are both currently available right now 
until 10am. Then, they are available at 2pm - 4pm. 

Let me know if any of those times work for you.

Thanks,

Ambre Plahn
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Brady Parksion May 23, 2024 08:29 AM 
I have 20190234[Edit Inv] and 20190536[Edit Inv] ready to deliver
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Brady Parksion May 23, 2024 08:28 AM 
****This is an outgoing email****
Hi Ambre,

I need some additional information regarding service 
request #83457

Description: Sam Morgan & Aubrey Stanton need to have 
their Mac laptops replaced with PC GFA pool laptops.
(Available 8-4pm)

I have the laptops set up and ready to swap out with 
the Macbooks, is there a time today that Sam and 
Aubrey will be available for me to make the swap?

Thanks,

-Brady
University Computing Solutions
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Public
Sam Sevugan May 21, 2024 04:23 PM 
****This is an email****
Hi Ambre, 

Thank you for letting us know! I went ahead and 
updated your ticket for our techs to reach out and 
confirm a time that they are available. We will 
keep you posted, have a great rest of your day! 

Best,
Sam
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Sam Sevugan May 21, 2024 04:21 PM 
Priority changed from (3) Priority to (2) High Priority.
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Sam Sevugan May 21, 2024 04:13 PM 
****This is an email****
Hello!

They are both in the office tomorrow if there is a 
time that works for your techs?

They both get in at 8am and are here until 4. Let 
me know what works for you all. 

Thanks,
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Kyla Aitaro May 21, 2024 03:57 PM 
****This is an OUTGOING email****

Hi Ambre,

I am reaching out in hopes that you can provide 
Sam Morgan and Aubrey Stanton's availability this 
week for our techs to come in and swap their 
current Macbooks with PC laptops that were 
requested. 

Please get back to us at your earliest convenience 
so we can get that set up! 

Have a great rest of your day!

Best,
Kyla
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Kyla Aitaro May 21, 2024 03:56 PM 
Brady has 1 PC Laptop ready and another currently 
updating for the swap
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Nathan Sauer May 14, 2024 03:03 PM 
Ambre Plahn is requesting that the MacBook for Sam 
and Aubrey be replaced with PC laptops, so that 
they can each have dual monitor setup. Their 
current laptops are:
Sam Morgan - 20200869[Edit Inv]
Aubrey Stanton - 20200368[Edit Inv]
Use GFA pool equipment for this. Please see Nathan 
with questions.
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