Service Request Ticket - # 83458

Service Request Information

CONTACT Name Moreno, Camarie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 14, 2024 04:32 PM
Department VP Finance & Administration Phone 89302
Location Email morenoc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20230507[Edit Inv] (opens in a new window) Bldg/Room WEL 216
Service Tag G72C214 Description Dell Latitude 5540 13th Gen Intel Core i7-1355U
Serial No. G72C214 Location Camarie Moreno

CPU Unknown


OS Unknown Software

Wired NIC 4C:5F:70:3E:76:78


Wireless NIC D0:46:0C:4F:67:EA

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Jun 06, 2024 09:59 AM 
Status changed from (2) Scheduled to (5) Completed
 Add Attachment
Jack Martinis Jun 06, 2024 09:54 AM 
took back 20200322[Edit Inv]
 Add Attachment
Jack Martinis Jun 06, 2024 09:54 AM 
I dropped off the laptop, configured it for the monitors - everything (accessories) came through. In hindsight I didn't make sure the zoom camera was set to the monitor. 

Got the printer hooked up, VP-Team.
Add Attachment
Jack Martinis Jun 05, 2024 09:06 AM 
**6/6/24
 Add Attachment
Jack Martinis Jun 05, 2024 09:06 AM 
scheduled for this thursday, 9/6/24, @ 9:30am.
 Add Attachment
Jack Martinis Jun 05, 2024 09:06 AM 
Status changed from (6) Ready to Deliver to (2) Scheduled
 Add Attachment
Jack Martinis Jun 05, 2024 09:06 AM 
Task reassigned to Jack Martinis.
 Add Attachment
Jack Martinis Jun 03, 2024 10:56 AM 
****outgoing****

Good morning Camarie,

We are able to schedule a time at your office or here at UCS to swap the laptops.

Let me know what times may work best for you, the only day I will not be present next week is Tuesday.

-Jack Martinis, UCS Tech.
Add Attachment
Jack Martinis Jun 03, 2024 10:55 AM 
****incoming****

Hi Jack,

Sorry for the delay. Just the standard softwares you listed should be fine. I will be on campus next week; do I just come to UCS to pick it up or should I provide times I will be available in my office?

Thanks,
 Add Attachment
Jack Martinis May 23, 2024 04:34 PM 
Status changed from (1) Pending to (6) Ready to Deliver
 Add Attachment
Jack Martinis May 23, 2024 04:34 PM 
ready to go with basic image / admin rights
Add Attachment
Jack Martinis May 23, 2024 04:34 PM 
****This is an outgoing email****
Hi Camarie,

I need some additional information regarding service request #83458

Description: set up 20230507[Edit Inv] replacing GFA W20200322

This laptop is all ready to go with our defaults; Zoom, Chrome / Firefox / Edge, Antivirus, MS office suite, Adobe, as well as a few others,

is there any other software that UCS has downloaded for you before?

If the default apps are okay, this setup is ready to be installed.

What are some good times throughout the week that would work best with you to install these?

-Jack Martinis, UCS Tech.
 Add Attachment
Public
Jack Martinis May 23, 2024 02:03 PM 
imaging at imaging station
 Add Attachment