Service Request Ticket - # 83464

Service Request Information

CONTACT Name Djokotoe, Vivian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 15, 2024 09:52 AM
Department Criminal Justice Phone 88358
Location Email djokotoev@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20230273[Edit Inv] (opens in a new window) Bldg/Room MA 228
Service Tag Description Apple Macbook Pro
Serial No. L79RFHWTC3 Location Vivian Djokotoe, CJ Dept Chair

CPU Unknown


OS Unknown Software

Wireless NIC 60:3E:5F:87:67:41


Bluetooth NIC 60:3E:5F:81:C7:47


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

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Entered by Date Memo
Jack Martinis Jul 26, 2024 11:28 AM
Status changed from (2) Scheduled to (5) Completed
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Jack Martinis Jul 26, 2024 11:28 AM
Task reassigned to Jack Martinis.
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Jack Martinis Jul 26, 2024 11:28 AM
installed equipment.

Installed SPSS on their new computer.

Will do a backup of previous iMac and upload to this mac. 

Could not get main copier added as they didn't remember the code.
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Jack Martinis Jul 17, 2024 02:41 PM
Status changed from (7) Waiting for Contact to (2) Scheduled
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David Kunz Jul 16, 2024 08:32 AM
Status changed from (2.5) Needs Scheduling to (7) Waiting for Contact
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Jack Martinis Jul 12, 2024 10:17 AM
Task reassigned to New Equip. Setup.
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Jack Martinis Jul 12, 2024 10:07 AM
****This is an outgoing email****
Hi Vivian,

I need some additional information regarding service request #83464

Description: after Jul. 13th || NEW setup for Vivian Djokotoe GFA replacing W20171250 BELL 234

I was wanting to inquire about good times to set this equipment up next week,

I am available Tuesday through Friday next week.

-Jack Martinis, UCS Tech.
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Jack Martinis Jun 27, 2024 10:18 AM
****incoming****

Hello Richard,
Thanks for reaching out. I am leaving the country on a research trip and will be back on July 13th. Can I reach out after I return to set up this appointment? Hope you are well and the summer is off to a good start. Have a lovely evening.
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Joanie Kinnaman Jun 27, 2024 10:06 AM
Priority changed from (3) Priority to (2) High Priority.
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Jack Martinis Jun 20, 2024 02:13 PM
****outgoing****

Hello Vivian;

Apologies for not reaching out earlier to re-schedule this,

For the summer, I am working Tuesday through Friday, 9am-5pm.

If there is a good time this week to schedule the setup, I am more than happy to get that prepared.

Have a nice day,

-Jack Martinis, UCS Tech.
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Jack Martinis Jun 20, 2024 02:12 PM
Status changed from (2) Scheduled to (2.5) Needs Scheduling
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Jack Martinis Jun 07, 2024 09:46 AM
Task reassigned to Jack Martinis.
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Jack Martinis Jun 07, 2024 09:46 AM
Status changed from (6) Ready to Deliver to (2) Scheduled
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Jack Martinis Jun 07, 2024 09:45 AM
scheduled for Monday, June 10th @ 12:15pm.

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Mary Dycus Jun 06, 2024 09:20 AM
Vivian called and stated that she is not going to 
be available this Friday, and instead asked that 
someone come out after commencement week if 
possible. She says that Monday mornings and Friday 
afternoons work best for her. 
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Jack Martinis May 23, 2024 12:46 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Jack Martinis May 23, 2024 12:42 PM
****This is an outgoing email****
Hi Vivian,

I need some additional information regarding service request #83464

Description: NEW setup for Vivian Djokotoe GFA replacing W20171250

Your new setup is ready for installation; if you have any availability this coming week, we can be sure to get you scheduled at a time that works well.

-Jack Martinis, UCS Tech.
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Jack Martinis May 16, 2024 05:01 PM
laptop is mostly done; by my desk imaging
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Joanie Kinnaman May 15, 2024 10:01 AM
inv 2023-0759
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Joanie Kinnaman May 15, 2024 09:53 AM
monitor 20230525[Edit Inv]
laptop 20230273[Edit Inv]
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Joanie Kinnaman May 15, 2024 09:52 AM
laptop 20230273[Edit Inv]
monitor 2023525
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