Service Request Ticket

Service Request Information

CONTACT	Name	Topper, Ryan	Date	May 16, 2024 10:35 AM
	Department	Humanities/ English, Writing & Linguistics	Phone	89437
	Location		Email	topperr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190152 (opens in a new window)	Bldg/Room	BELL 323
	Service Tag		Description	Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
	Serial No.	FVFYQ1Z8L410	Location	Ryan Topper NEW T/TT English
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	38:F9:D3:CD:41:E1
	Bluetooth NIC	A4:83:E7:0E:BC:AD

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	bparksion23@wou.edu	88925

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	May 16, 2024 01:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	May 16, 2024 11:15 AM	Task reassigned to Brady Parksion.	Add Attachment
Jack Martinis	May 16, 2024 11:15 AM	The only thing that wasn't working now was the sophos wasn't updating,	Add Attachment
Jack Martinis	May 16, 2024 11:14 AM	Brady restarted the computer and then to make sure nothing weird was loading at the start, we just shift logged in. The internet worked after, we just made sure we disconnected the WIFI and the only thing going into the laptop is ethernet.	Add Attachment
Mary Dycus	May 16, 2024 10:36 AM	He is available for a tech to come out there right now if possible	Add Attachment
Mary Dycus	May 16, 2024 10:35 AM	User is trying to connect to the WOU_SECURE network, however, nothing is loading. I prompted the user to forget network and try again and that did not work. He is using Firefox and is on campus I wanna note that he can see that he is connected but browsers are not loading.	Add Attachment