Service Request Ticket - # 83487

Service Request Ticket - # 83487

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Service Request Information

CONTACT	Name	Noah, Desiree	Date	May 16, 2024 10:57 AM
	Department		Phone
	Location		Email	noahd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20221173 (opens in a new window)	Bldg/Room	AD 309
	Service Tag		Description	Apple 14-inch MacBook Pro, Apple M2 Pro Chip with 10-core CPU & 16-core GPU, 512GB SSD-Space Gray #MPHE3LL/A
	Serial No.	LWF9HWKW67	Location	Desiree Noah
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	5C:E9:1E:B0:DC:18
	Bluetooth NIC	5C:E9:1E:B6:B9:47

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	brubakers@wou.edu	88323

Tracking

Entered by	Date	Memo
Samantha Brubaker			Email Public
Entered by	Date	Memo
David Kunz	Jul 12, 2024 10:49 AM	Task reassigned to Samantha Brubaker.	Add Attachment
David Kunz	Jul 12, 2024 10:49 AM	Hi Samantha, Jack was saying we just need to create an account for Desiree and he can finish setting up SPSS. Is this something you are able to help with?	Add Attachment
Jack Martinis	Jun 03, 2024 04:47 PM	Status changed from (7) Waiting for Contact to (1.5) In Progress	Add Attachment
Jack Martinis	Jun 03, 2024 04:47 PM	I was unaware that they had to have an account created to be added to the database they will be accessing. John had put the correct hostname / portname and other info. to connect to the server 'gamma' on my computer so I know what to put into theirs. There is just an account username and password that they will have to input when that gets created then they should have what they need from us.	Add Attachment
Jack Martinis	May 31, 2024 09:51 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Jack Martinis	May 31, 2024 09:51 AM	**This is an outgoing email** Hi Desiree, I need some additional information regarding service request #83487 Description: Please install PL-SQL on Desiree's station. Are there any good times this following week to schedule and install this? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	May 23, 2024 09:29 AM	**This is an outgoing email** Hi Desiree, I was wondering if there were any times next week that we could schedule to get PL-SQL Developer installed on your laptop. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	May 23, 2024 09:27 AM	how to install PL-SQL Developer: https://www.google.com/search?client=firefox-b-1-d&q=how+to+install+pl+sql#fpstate=ive&vld=cid:9e398b68,vid:2KPTO06CYJw,st:30	Add Attachment