Closing for now contact

Status changed from (5) Completed to (1.5) In Progress

Setup Ike's shares. Closing call.

Status changed from (1) Pending to (1.5) In Progress

****outgoing****

Good morning, Joel,
I have some availability today to look over this, I also am available next week. 

I do have some questions, however; are either of these two iMac's fully up to date with mac os? We have been having similar issues across campus, and typically the culprit has been extremely old installations of Mac OS as no one has taken the time and updated them.
If you can assure that both of these iMac's are fully up to date, this may alleviate some printing issues - you can do this by navigating to settings / system preferences (the gear icon) and clicking on software update.
-Jack Martinis, UCS Tech.

****This is an email****
Hello, 

Is there a timeline for when someone will be able 
to help with this issue? It’s been over a week now 
and I’m still not able to print from any of my 
work computers.

Thank you.

Joel 

Good Morning Joel,

Are you still unable to print to those printers 
this morning? If so, please let me know what the 
WOU# of your device is, as well as where you are 
located (room#). I can get a service request 
ticket going for our techs to assist when they are 
available. 

Best,
Sam

Hello,

It looks like in our records there is one printer 
in Smith 102 and it is #20101050 and was last 
serviced by us in 2021. I have created a service 
ticket for this, SR#83491. I have some additional 
questions that may help troubleshoot the issue. 
What was the issue it was having before it was 
serviced? Is it giving any error messages when you 
send print jobs to it? Have you tried restarting 
the printer? 

Best,
Laurie

****This is an email****
Greetings,

Recently, we had someone come in to work on our 
faculty printer (Room 102, Smith Hall) and, since 
then, I've tried to print from several different 
university desktop computers and been 
unsuccessful. I'm not sure if it's related to 
whatever adjustment was made recently to the 
printer but neither of our two printers are 
working when I've attempted to send a print job 
for the past few days.

Could we have someone take a look at the issue?
Thank you.

Joel


--
Dr. Joel Alberto Garza, DMA