Service Request Ticket - # 83492

Service Request Information

CONTACT Name Alapai, Ikaika   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 17, 2024 10:23 AM
Department The Research Institute Phone 89227
Location Email alapaii@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public

Entered by Date Memo
Jack Martinis Jul 02, 2024 03:40 PM
Status changed from (2) Scheduled to (5) Completed
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Jack Martinis Jul 02, 2024 03:40 PM
Task reassigned to Jack Martinis.
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Jack Martinis Jul 02, 2024 03:39 PM
delivered w/ TRI. They will let us know hopefully when they pick them up.
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Jack Martinis Jun 28, 2024 10:23 AM
local accounts added and set as admin's, passwords configured how they should be. now this is ready to go.
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Jack Martinis Jun 28, 2024 10:17 AM
did not have local accounts put on it.
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Jack Martinis Jun 28, 2024 09:28 AM
I need to check to see if this had the local account put on
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Jack Martinis Jun 20, 2024 09:10 AM
Status changed from (6) Ready to Deliver to (2) Scheduled
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Jack Martinis Jun 20, 2024 09:10 AM
****incoming****

Hi there,

It looks like I won’t make it to campus tomorrow after all. I’ll be visiting the week of July 8 though, and pick up equipment then. 
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Jack Martinis Jun 20, 2024 09:09 AM
****outgoing****

Hi CaSandra, 

Yes, you can come into UCS (ITC 009) any time we are open (M-F, 8-5) and say you are there to pick your equipment up. It may help to reference the request number, 83492, when you talk to whoever is at the front desk. 

I will be in next Thursday as well and can show you how to set everything up for at home use if you’d like. 

-Jack Martinis, UCS Tech. 
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Jack Martinis Jun 20, 2024 09:09 AM
****incoming****

Hi Jack,

I'm a remote employee, but will be in the Willamette Valley next week for work. I could come by around 9:30 on Thursday (6/15). Would that work?
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Jack Martinis May 31, 2024 12:45 PM
****outgoing****

Good evening, CaSandra!

We have your laptop and equipment setup all ready to go;

Is there a good time next week for you to come in and pick these up?

-Jack Martinis, UCS Tech.
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Jack Martinis May 23, 2024 04:58 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Jack Martinis May 23, 2024 04:48 PM
****This is an outgoing email****
Hi Ikaika,

I need some additional information regarding service request #83492

Description: set up laptop CaSandra Zeller, remote worker.  Someone will pick up

I have this dell laptop set up with our basic image,

will any additional software need to be installed on this?

If not, this setup is ready for a pickup. 

-Jack Martinis, UCS Tech.
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Jack Martinis May 23, 2024 04:46 PM
admin rights bestowed, imaged w/ basic image
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Brady Parksion May 23, 2024 08:39 AM
started laptop imaging on tech desk
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Joanie Kinnaman May 20, 2024 09:38 AM
laptop 20230512[Edit Inv]
monitors: 20230526[Edit Inv] & 20230573[Edit Inv]
Logitech Wireless keyboard
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Joanie Kinnaman May 17, 2024 10:23 AM
primary monitor 20230526[Edit Inv]
secondary monitor 20230573[Edit Inv]
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