Service Request Ticket - # 83514

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 17, 2024 01:19 PM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Copier Edit WOU # 20220952[Edit Inv] (opens in a new window) Bldg/Room SAC
Service Tag Description Ricoh IM C3000 with 2 trays & cabinet
Serial No. 3102RA70658 Location WOU Foundation

Model IM C3000 Hostname ua-drake
Notes Contracted with Pacific Automation Office Ink/Toner Refill

Wired NIC 58:38:79:85:6B:0E

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz May 22, 2024 10:43 AM 
Status changed from (1) Pending to (5) Completed
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David Kunz May 22, 2024 10:43 AM 
I went over and cleaned the scanner glass to get rid 
of the blue line. I test scanned to myself again to 
confirm both the line had disappeared and that the 
scan was legible.
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Tony Benedetti White May 22, 2024 09:32 AM 
Task reassigned to David Kunz.
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Tony Benedetti White May 22, 2024 09:31 AM 
fixed the jibberish issue, however scan has a blue 
line running through it.
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Tony Benedetti White May 22, 2024 09:10 AM 
talked to John/david, and ricoh has a split feature 
where it splits up the scan into multiple emails, 
turned it off.
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Sam Sevugan May 21, 2024 04:34 PM 
****This is an email****
Ok, no worries! It gave me the same error and sent 
multiple emails. I just restarted the printer got 
the same error message and multiple emails. 
Bummer, I was hoping that would work.

I'm out of the office for the rest of this week. 
If they come work on the printer, tell them I am 
trying to scan a 8 page, one-sided black & white 
word document with signatures. I'll leave a 
photocopy of it on the small wooden desk next to 
Drake.

Thanks,
Cara
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Sam Sevugan May 21, 2024 04:34 PM 
****This is an email****
Cara,

Thank you for your followup. Our techs are still 
currently working on getting to your issue. 

When you printed to Drake this morning, did the 
scan split into emails once again or was it 
different errors this time? Additionally, have you 
tried restarting the printer, does that help? 

Let us know when you can and I can update your 
ticket for our techs to note that important 
information. 

Best,
Sam
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Sam Sevugan May 21, 2024 04:08 PM 
****This is an email****
Hi,
I haven't seen anyone yet and I tried to scan with 
Drake this morning and I'm still getting the same 
errors. Do you know if they've checked it out yet?
Thanks!
Cara
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Laurie McCoy May 17, 2024 01:19 PM 
****This is an email****
Hi,

I'm having problems this week scanning with Drake. 
Below is an email that is supposed to be a scan. 
Drake broke the multi-page scan into three emails, 
two of which look like the one below. The first 
one had a downloadable PDF but it won't open, it 
gives me an error. I attached that PDF.

Thank you,
Cara
Cara Groshong
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Capture.PNG
20240517130911829.pdf