Service Request Ticket - # 83522

Service Request Ticket - # 83522

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Service Request Information

CONTACT	Name	Peterson, Lauren	Date	May 20, 2024 09:20 AM
	Department	The Research Institute	Phone	88138
	Location		Email	petersonls@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230511 (opens in a new window)	Bldg/Room	TODD 217
	Service Tag	G62C214	Description	Dell Latitude 5540 13th Gen Intel Core i7-1355U
	Serial No.	G62C214	Location	Lauren Peterson, TRI Data Specialist
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	4C:5F:70:3E:97:8E
	Wireless NIC	D0:46:0C:4F:6A:B2

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	May 30, 2024 03:11 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jack Martinis	May 30, 2024 03:11 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	May 30, 2024 03:11 PM	got printers added, made sure everything was ready to go.	Add Attachment
Jack Martinis	May 30, 2024 03:10 PM	Was able to set this all up, took back their old device to wipe and or assess as apparently it has had issues and may have needed a motherboard replacement in the past. If it is a working device we will reimage and get it back to them, if not we can keep it for parts. they were reusing their old dock and monitors.	Add Attachment
John Rushing	May 30, 2024 11:42 AM	Moved in AD	Add Attachment
Jack Martinis	May 24, 2024 01:06 PM	put back on setup shelf	Add Attachment
Jack Martinis	May 24, 2024 11:35 AM	scheduled for this coming wednesday, the 29th. Told her I am available between 9am and 1pm we can work out the specifics closer to the date.	Add Attachment
Jack Martinis	May 24, 2024 11:34 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Jack Martinis	May 23, 2024 04:59 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Jack Martinis	May 23, 2024 04:59 PM	**This is an outgoing email** Hi Lauren, I need some additional information regarding service request #83522 Description: set up Lauren's W20230511 laptop Are there any special apps that you need UCS to install on this PC? If the defaults are okay and you are able to download the apps on your own, this laptop is ready for a pickup / drop off somewhere on campus. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	May 23, 2024 04:58 PM	a restart and quick check after these updates it should mostly be good to go.	Add Attachment
Jack Martinis	May 23, 2024 04:57 PM	sophos good, doing windows and dell updates, need to check creative cloud	Add Attachment
Jack Martinis	May 23, 2024 04:57 PM	imaged, named, bound on ad, admin rights bestowed,	Add Attachment