Service Request Ticket - # 83527

Service Request Ticket - # 83527

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Service Request Information

CONTACT	Name	Alapai, Ikaika	Date	May 20, 2024 11:17 AM
	Department	The Research Institute	Phone	89227
	Location		Email	alapaii@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230589 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple MacBook Pro: Apple M3 Pro chip with 11-core CPU and 14-core GPU, 512GB SSD, Space Black #MRX33LL/A
	Serial No.	L4Y6C6GQV3	Location	Lupita Maravilla Maciel
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	19:59:49:00:00:34
	Bluetooth NIC	80:A9:97:1E:CB:AE

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Jun 26, 2024 09:51 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jack Martinis	Jun 26, 2024 09:51 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Jun 26, 2024 09:51 AM	They dropped their old equipment off and picked their new equipment up; had them sign in, set admin rights, added VPN as well as the TRI I drive.	Add Attachment
Jack Martinis	Jun 20, 2024 11:37 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Jack Martinis	Jun 20, 2024 09:17 AM	emailed to see about specific date	Add Attachment
Jack Martinis	Jun 07, 2024 10:28 AM	They will eventually come pick this equipment up. They said potentially end of June.	Add Attachment
Jack Martinis	May 31, 2024 12:44 PM	**outgoing** Good evening, Lupita! We have your macbook and equipment setup all ready to go; Is there a good time next week for you to come in and pick these up? -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	May 23, 2024 04:11 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Jack Martinis	May 23, 2024 04:10 PM	**This is an outgoing email** Hi Ikaika, I need some additional information regarding service request #83527 Description: set up MacBook Pro system for Lupita Maravilla Maciel who is a remote worker Will this MacBook need any special software that UCS typically installs on these machines? Our default apps are: zoom, antivirus, chrome / firefox / safari, microsoft office suite, adobe, and a few others. Also, should I coordinate with Lupita to pick these up? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	May 23, 2024 02:03 PM	imaging at imaging station	Add Attachment
Joanie Kinnaman	May 20, 2024 11:24 AM	will be ordering wireless Apple keyboard and mouse INV 2023-0770	Add Attachment
Joanie Kinnaman	May 20, 2024 11:17 AM	laptop: 20230589 Primary monitor 20230527 secondary monitor 20230574	Add Attachment