they have the device back

Task reassigned to Jack Martinis.

said she's coming to pick it up later today like afternoon.

done reimaging device w/ basic image.

I am almost done reimaging this device.

****This is an outgoing email****
Hi Dana,

The last of your files finished uploading to your H drive and I have signed you out of your laptop; I am creating a time machine backup of the laptop just in case there was anything left behind, and as soon as this is done I will begin reimaging the device. I predict this may be available come Thursday or so.

Let me know if there are any questions or concerns in the mean time, have a great day!

-Jack Martinis, UCS Tech.

After files upload, I will make sure that nothing can be lost by making a time machine back up of their account (hopefully I won't need their permissions on account)

laptop left open while 30gb of data is uploading to their H drive.

Set up loaner laptop so the H drive was on there, and made sure everything else came through by having them sign into their iCloud.

Status changed from (1) Pending to (2) Scheduled

****outgoing****

Good morning, Dana,

it sounds like a reimaging might be in order; this is where we redownload mac os to it's clean slate. We would have to back up all files physically on the laptop to a service like our H drive here on campus to put them back onto the machine after mac os has reinstalled. This process typically takes a day or two and in the mean time we can provide a loaner laptop.

We like to do reimaging on laptops that have been used for 1-2+ years because this amount of time is typically how long it takes for stuff to accumulate in background processes and make an otherwise fast laptop feel slow.

We could definitely look over it at a scheduled time to determine if this would be the best course of action,

Let me know what you may think of this,

-Jack Martinis, UCS Tech.

****This is an outgoing email****
Hi Dana,

I need some additional information regarding service request #83546

Description: Issues with work laptop 

Any time you have availability to come into UCS and demonstrate these issues, we would be more than happy to look over your laptop.

-Jack Martinis, UCS Tech.

Dana mentioned that her work laptop is having some 
issues and wanted to know if there was a way we can 
reset it for her and or reboot. After taking a look 
of course.