Service Request Ticket

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Service Request Information

CONTACT	Name	Otto, Jenna	Date	May 21, 2024 03:35 PM
	Department	Health & Exercise Science	Phone	88908
	Location		Email	ottoj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230610 (opens in a new window)	Bldg/Room	RWEC
	Service Tag	HQ6ZQ34	Description	Dell Latitude 7650
	Serial No.	HQ6ZQ34	Location	Dimitris Athanasiadis
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	4C:D7:17:BF:DD:E7
	Wireless NIC	A0:B3:39:72:C7:B1

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Oct 17, 2024 11:05 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jack Martinis	Oct 17, 2024 11:05 AM	second monitor installed w/ dell dock	Add Attachment
Jack Martinis	Sep 19, 2024 03:10 PM	**This is an outgoing email** Hi Jenna, I need some additional information regarding service request #83562 Description: 8/22 new faculty Dimitris Athanasiadis set up his new laptop Would I be able to come over tomorrow or some time next week to install a second monitor for Dimitris' setup? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Aug 23, 2024 09:07 AM	**This is an outgoing email** Hi Jenna, I need some additional information regarding service request #83562 Description: new faculty Dimitris Athanasiadis set up his new laptop Is there a time next week where you will be on campus? I am wondering if anyone would be able to let me into Dimitris' office - him and I talked about installing a second monitor for his setup. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Aug 22, 2024 03:29 PM	I have the laptop and keyboard / mouse combo to them, and we stopped into the new room and there was a mac setup in there. I took the macbook back and set his setup up with the current stuff - he may need; a dell dock and extra monitor (2018 model) or a new monitor with a dock built in as he would like two monitors. I said I can come over some time and install this when he is not around so next time he is on campus his setup should be good to go. Can update inventory for everything when that happens.	Add Attachment
Lourdes Salazar	Aug 20, 2024 01:16 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Lourdes Salazar	Aug 20, 2024 01:15 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Lourdes Salazar	Aug 20, 2024 01:15 PM	Laptop set on thursday 8/22 at 11 in his office (Couple doors down from Jenna Otto)	Add Attachment
Jack Martinis	Jul 03, 2024 02:18 PM	Status changed from (2.5) Needs Scheduling to (4) On Hold	Add Attachment
Jack Martinis	Jul 03, 2024 02:15 PM	on hold until August when worker arrives.	Add Attachment
Jack Martinis	Jul 03, 2024 02:14 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Jul 02, 2024 11:01 AM	**This is an outgoing email** Hi Jenna, I need some additional information regarding service request #83562 Description: new faculty Dimitris Athanasiadis set up his new laptop Would you be able to pick this laptop up to store for when Dimitris starts? Thank you for reading, -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Jun 28, 2024 10:55 AM	**outgoing** Good morning Dimitris, We have your new equipment setup all ready to go and be installed any time you are on campus, M-F 8am-5pm. Please let me know some times you may be available next week and we can get a time scheduled. Have a nice weekend, -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Jun 27, 2024 10:37 AM	**outgoing** Hello Dimitris, I was wanting to inquire about some possible times to come set up your equipment on campus. I don't believe I have a room/building # on file, would you be able to tell me where we'd meet? I am available next week except for Monday. -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Jun 14, 2024 11:21 AM	Status changed from (1) Pending to (2.5) Needs Scheduling	Add Attachment
Jack Martinis	Jun 14, 2024 11:21 AM	**This is an outgoing email** Hi Jenna, I need some additional information regarding service request #83562 Description: new faculty Dimitris Athanasiadis set up his new laptop Is there a projected start date for Dimitris? I have his laptop / setup all ready to go. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Jun 07, 2024 12:49 PM	downloaded base image, updating at imaging desk now. Needs admin rights, and any potential software they may need.	Add Attachment
Joanie Kinnaman	May 28, 2024 03:19 PM	also has a keyboard and awaiting a specific mouse to arrive too	Add Attachment
Jack Martinis	May 23, 2024 01:56 PM	refer to USB-C / Thunderbolt imaging instructions	Add Attachment
Jack Martinis	May 23, 2024 01:56 PM	Special equipment; will have to add drivers to imaging for Dell Latitude 7650. This laptop also doesn't have an ethernet port and will have to be imaged using a USB-C style adapter.	Add Attachment