Service Request Ticket - # 83567

Service Request Information

CONTACT Name Taylor, Paula   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 21, 2024 04:03 PM
Department Phone 88303
Location Email taylorp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20200807[Edit Inv] (opens in a new window) Bldg/Room WUC
Service Tag Description Xerox WorkCentre 6515/DN Multifunction Printer
Serial No. 5AV333659 Location Paula Taylor

Model Xerox WorkCetre 6515DN Multifunction Printer Hostname as-coordinator
Notes Ink/Toner Refill

Wired NIC 9C:93:4E:D3:32:65

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

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Entered by Date Memo
Tony Benedetti White May 22, 2024 09:02 AM 
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White May 22, 2024 09:02 AM 
Task reassigned to Tony Benedetti White.
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Tony Benedetti White May 22, 2024 09:02 AM 
when they plugged the ethernet back in, they plugged 
them into the wrong port, found correct port and 
restarted printer, works now.
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Sam Sevugan May 21, 2024 04:04 PM 
****This is an email****
Yes, the printer is turned on.
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Sam Sevugan May 21, 2024 04:04 PM 
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Computer #20190809[Edit Inv]
printer #20200807[Edit Inv]

Yes both of these are located in WUC121A
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Sam Sevugan May 21, 2024 04:03 PM 
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The printer is on but I get this message when I 
troubleshoot.
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image (4).png
Sam Sevugan May 21, 2024 04:03 PM 
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Hi Paula,

Glad to hear that it copies and scans. Are you 
able to try deleting and re-adding your printer? I 
have attached instructions below. Do you get the 
same error? Does it not print? 

Best,
Sam
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Sam Sevugan May 21, 2024 04:03 PM 
****This is an email****
As a precaution to the water leak in the WUC, all 
electronics were unplugged. Now that we are able 
to move everything black in place and I plugged my 
printer back in, it is not working when I send a 
print job from my computer to the printer.

Could you please tell me how I can get it to work 
again? It does copy and it does scan, it just does 
not print when I send a document from my computer 
to the printer.
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