Service Request Ticket - # 83589

Service Request Information

CONTACT Name Braun, Debbie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 22, 2024 03:19 PM
Department College of Liberal Arts and Sciences Phone 14220
Location Email braund@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140706[Edit Inv] (opens in a new window) Bldg/Room BELL 234
Service Tag DHWVQ32 Description Dell Latitude E6440, i7-4610M Processor
Serial No. dhwvq32 Location Dept of LAS laptop

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 34:E6:D7:6A:66:53


Wireless NIC 80:00:0B:A1:78:4F


Bluetooth NIC 80:00:0B:A1:78:53

TECHS Submitted by Cadance Bunch Contact cabunch21@wou.edu 88925
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Brady Parksion May 23, 2024 11:39 AM 
Task reassigned to Brady Parksion.
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Brady Parksion May 23, 2024 11:39 AM 
Status changed from (1) Pending to (5) Completed
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Mary Dycus May 23, 2024 10:21 AM 
****This is an email****
You can delete this service request.  Since I 
could not access my work files due to lack of VPN 
availability I decided to come back home to work 
instead.  I will bring in our office's laptop to 
get updated once I'm back on campus.

Thank you,
Debbie


Debbie Braun | 503-751-4220 | BELL 234
Administrative Assistant to the Dean
College of Liberal Arts & Sciences, WOU
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Cadance Bunch May 22, 2024 03:19 PM 
****This is an email****
I am working remotely from the coast for today and 
tomorrow while my husband is attending a 
conference.  I am using our office laptop and 
email, zoom meetings, etc. are all working fine, 
but I no longer have VPN access.  When I logged in 
last night to make sure everything was working 
fine for my zoom meeting this morning, the old 
Cisco AnyConnect icon was still on the desktop - 
and actually worked!  But this morning, when I 
clicked on the icon, it said it was no longer 
available.  That's when I remembered the VPN 
"system" changed a while ago, but our laptop has 
not been used outside of the office since then, so 
I didn't think of having it updated before I left.  
Is there anything UCS can do from there to help me 
get the VPN access on the laptop now from where I 
am?  Otherwise, there is not a whole lot of work I 
can do without being able to access my files and 
it will be such a waste of time!  My WOU laptop # 
is 20140706[Edit Inv], if that's of any help.

Thanks,
Debbie
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