Service Request Ticket - # 83593

Service Request Information

CONTACT Name Cavaletto, Benjamin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 23, 2024 08:15 AM
Department Human Resources Phone 88250
Location Email cavaletb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190150[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
Serial No. FVFYR4F9L410 Location Mac Loaner Box

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Office from XXXX2019009325;RMA'd Display 3/2020;

Wireless NIC A4:83:E7:02:AC:54


Bluetooth NIC 38:F9:D3:EB:2F:0D

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact mdycus20@wou.edu 88925

Tracking

Entered by Date Memo
Mary Dycus
Email

Public
Entered by Date Memo
Brady Parksion May 23, 2024 08:55 AM 
Status changed from (1) Pending to (5) Completed
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Brady Parksion May 23, 2024 08:55 AM 
Task reassigned to Mary Dycus.
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Mary Dycus May 23, 2024 08:19 AM 
The automatic time and date was toggled off in 
settings and he connected to the network
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Mary Dycus May 23, 2024 08:17 AM 
He would like someone to come out to him and take a 
look as he is unable to come to USC at this time.
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Mary Dycus May 23, 2024 08:15 AM 
Benjamin called this morning and stated that he 
recently updated his device, and after the update 
was complete noticed that he is unable to connect 
to the WOU_SECURE network. He also mentioned that 
the clock is extremely off and is set for 1950 
something. He did mentioned that he tried 
restarting his device again and is still having 
the same issue.
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