Service Request Ticket - # 83606

Service Request Information

CONTACT Name Kirby, Kenneth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 23, 2024 04:45 PM
Department Humanities/ Philosophy & Religion Phone 88249
Location Email kirbyk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20191089[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 13in MacBook Pro Touch Bar SpcGry #Z0Z1
Serial No. C02CR4Q4P3YV Location Arin Porter

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.15 (Catalina) Software Microsoft Office from XXXX2019009325;

Wireless NIC 3C:22:FB:A9:0D:63


Bluetooth NIC 3C:22:FB:BA:8C:96


TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public

Entered by Date Memo
John Rushing May 31, 2024 09:28 AM
Status changed from (1) Pending to (5) Completed
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John Rushing May 31, 2024 09:28 AM
We tried a new password, updating the keychain, removing the drive keychains, nothing worked.  We ended up resetting the login keychain and not we are able to access the folders.
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John Rushing May 30, 2024 10:02 AM
Scheduled for 8:15am Friday
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Jenna Bauman May 29, 2024 03:37 PM
Task reassigned to John Rushing.
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Michael Volkmann May 29, 2024 03:26 PM
ran -fixhome on kirbyk and got this:
CHECK_USER_AD: user kirbyk's AD principal name was missing; it should be 'kirbyk@mash.wou.edu'; attempting to fix.
CHECK_USER_AD: user kirbyk's v-number was mising from AD; attempting to fix.

Could have potentially fixed his issue?
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Kyla Aitaro May 28, 2024 03:01 PM
****This is an INCOMING email****

I'm sorry to sound like a broken record, but the 
problem I've  been having getting access to the H 
drive is persisting.  We seem to have agreed that 
it has something to do with the fact that I 
changed my password last week.  But I have yet to 
have anyone inform me as to how to fix this 
problem.   I am still unable to do a good bit of 
my work for students.  Is there anyone available 
who can help me solve the problem?   Please let me 
know.  
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Jenna Bauman May 24, 2024 09:28 AM
Task reassigned to Jenna Bauman.
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Laurie McCoy May 23, 2024 04:45 PM
****This is an email****
greetings, 
I am attempting to post resources online for my 
students, but I am currently unable to access the 
H drive.  When I try to do so, a pop-up appears 
asking for my password to access the drive.  But 
when I enter my WOU password it is rejected.  

There is work I need to do with the files on the H 
drive, but as of right now I'm being prevented 
from doing this work.  Please let me know how to 
proceed.  Thanks for your help.

Ken Kirby
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