Service Request Ticket - # 83611

Service Request Information

CONTACT Name Horsey, Rip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 24, 2024 11:56 AM
Department Campus Recreation/HWC Phone 89535
Location Email horseyr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20230514[Edit Inv] (opens in a new window) Bldg/Room HWC 106
Service Tag B52C214 Description Dell Latitude 5540 13th Gen Intel Core i7-1355U
Serial No. B52C214 Location Rip Horsey

CPU Unknown


OS Unknown Software

Wired NIC 4C:5F:70:3E:76:55


Wireless NIC D0:46:0C:4F:67:4A


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public

Entered by Date Memo
Brady Parksion Jul 19, 2024 10:57 AM
Status changed from (2) Scheduled to (5) Completed
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Brady Parksion May 31, 2024 11:55 AM
Task reassigned to Brady Parksion.
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John Rushing May 30, 2024 11:37 AM
Moved in AD
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Brady Parksion May 30, 2024 09:21 AM
****This is an outgoing email****
Hi Rip,

I need some additional information regarding service request 
#83611

Description: new setup for Rip 20230514[Edit Inv] replacing IFC 20150573[Edit Inv] 
// 5/30 10:30

I was curious if I would be able to do all 4 setups that your office 
has today. I wasn’t sure if I could message everyone individually or 
if it was better to message you and have you ask everyone else.

Thanks for your help,

-Brady

University Computing Solutions
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Kyla Aitaro May 28, 2024 02:52 PM
Status changed from (6) Ready to Deliver to (2) Scheduled
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Kyla Aitaro May 28, 2024 02:52 PM
****This is an email****
If Thursday this week works I'm open from 10:30 am - 
3:30 pm, so plenty of time you can have to set up.
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Andrew Zhen May 28, 2024 01:47 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Andrew Zhen May 28, 2024 01:47 PM
emailed user for scheduling // brady finished 
running updates
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Charlee Hreha May 24, 2024 04:51 PM
Reimaged, running updates.
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Charlee Hreha May 24, 2024 04:51 PM
****This is an outgoing email****
Hi Rip,

I need some additional information regarding 
service request #83611

Description: new setup for Rip 20230514[Edit Inv] replacing 
IFC 20150573[Edit Inv]

We are currently updating and making sure your 
laptop is ready to go for you next week and I 
wanted to check if you needed any special programs 
installed or if the basic image (Microsoft Suite, 
Zoom, Adobe etc.) would be sufficient?

Also, is there a good time next week for us to set 
it up for you?

Have a great weekend!
~Charlee

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Charlee Hreha May 24, 2024 01:41 PM
Laptop currently reimaging by Tony's desk
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Joanie Kinnaman May 24, 2024 11:56 AM
laptop 20230514[Edit Inv]
monitor 20230530[Edit Inv]
secondary monitor 20230578[Edit Inv]
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