Service Request Ticket - # 83613

Service Request Ticket - # 83613

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Service Request Information

CONTACT	Name	Amundson, Alexa	Date	May 24, 2024 12:04 PM
	Department	Athletics /Administration	Phone
	Location		Email	amundsona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230515 (opens in a new window)	Bldg/Room	NPE 219
	Service Tag	C52C214	Description	Dell Latitude 5540 13th Gen Intel Core i7-1355U
	Serial No.	C52C214	Location	Alexa Amundson, AAD Business Operations
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	4C:5F:70:3C:B8:83
	Wireless NIC	D0:46:0C:4F:63:F2

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	bparksion23@wou.edu	88925

Tracking

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Jul 19, 2024 10:57 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Brady Parksion	May 31, 2024 11:55 AM	Task reassigned to Brady Parksion.	Add Attachment
Jack Martinis	May 30, 2024 04:19 PM	desktop taken back, equipment replaced, currently have their two monitors.	Add Attachment
John Rushing	May 30, 2024 11:40 AM	Moved in AD	Add Attachment
Cadance Bunch	May 29, 2024 03:39 PM	**This is an email** Hello, I wanted to follow up on getting the new computer set up scheduled? Also, are you pre-installing all the programs that we need on our computers or will that have to be done once they are set up here? In addition, do you know all the programs that need to be installed specifically for our computers? (ex. facility camera software).	Add Attachment
Kyla Aitaro	May 28, 2024 02:53 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Kyla Aitaro	May 28, 2024 02:53 PM	**This is an email** Hi Andrew, I am free tomorrow morning from 9am-1pm, I would also be free Thursday from 10am-1pm or 2pm -5pm or Friday anytime except 11-12pm. If you want to look into next week I have a pretty open schedule on Tuesday, Wednesday and Thursday. Let me know what works for you. Alexa Amundson (she/her/hers)	Add Attachment
Andrew Zhen	May 28, 2024 02:03 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Andrew Zhen	May 28, 2024 02:03 PM	emailed user for scheduling	Add Attachment
Andrew Zhen	May 28, 2024 02:02 PM	added admin rights	Add Attachment
Charlee Hreha	May 24, 2024 02:05 PM	Laptop currently imaging on my desk	Add Attachment
Joanie Kinnaman	May 24, 2024 12:04 PM	laptop 20230515 monitor 20230529 secondary monitor 20230575	Add Attachment