Service Request Ticket - # 83614

Service Request Ticket - # 83614

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Service Request Information

CONTACT	Name	Main, Andy	Date	May 24, 2024 12:13 PM
	Department	Campus Recreation/HWC	Phone	88513
	Location		Email	maina@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230516 (opens in a new window)	Bldg/Room	HWC 107
	Service Tag	J52C214	Description	Dell Latitude 5540 13th Gen Intel Core i7-1355U
	Serial No.	J52C214	Location	Andy Main,Assistant Director, Intramural and Club
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	4C:5F:70:3E:89:29
	Wireless NIC	D0:46:0C:4F:68:DC

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	bparksion23@wou.edu	88925

Tracking

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Jul 16, 2024 08:41 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Brady Parksion	May 31, 2024 11:56 AM	Task reassigned to Brady Parksion.	Add Attachment
Jack Martinis	May 30, 2024 09:09 AM	Status changed from (2) Scheduled to (6) Ready to Deliver	Add Attachment
Jack Martinis	May 29, 2024 12:54 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Jack Martinis	May 29, 2024 12:52 PM	**incoming** 9am - 9:45am would work tomorrow. Will that give you enough time? Will you need me to be there at all? I'll be conducting an interview in a different room but still in the building	Add Attachment
Jack Martinis	May 29, 2024 10:46 AM	**This is an outgoing email** Hi Andy, I need some additional information regarding service request #83614 Description: set up new system for Andy IFC replacing 20150692 (Confirm Friday Availability Techs) I am available tomorrow from 9am-1pm. Is there a good time in between there that works for you to install this setup? -Jack Martinis, UCS Tech.	Add Attachment Public
Sam Sevugan	May 29, 2024 10:34 AM	**This is an email** Hi Andy, Thank you for letting us know. I included your response in your service request ticket for our techs to see if this Friday works for them. They will reach out as soon as they can! Best, Sam	Add Attachment
Sam Sevugan	May 29, 2024 10:31 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Sam Sevugan	May 29, 2024 10:26 AM	**This is an email** How does this Friday look? I need to be in my office from 2:45pm-3:45pm but other than that I'm flexible	Add Attachment
Andrew Zhen	May 28, 2024 01:44 PM	emailed user for scheduling	Add Attachment
Andrew Zhen	May 28, 2024 01:42 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Andrew Zhen	May 28, 2024 01:42 PM	imaged	Add Attachment
Andrew Zhen	May 28, 2024 01:42 PM	added admin rights	Add Attachment
Joanie Kinnaman	May 24, 2024 12:13 PM	Laptop 20230516 monitor 20230528 secondary monitor 20230576	Add Attachment