Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	May 28, 2024 12:27 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190209 (opens in a new window)	Bldg/Room	RWEC 101
	Service Tag	3RW4PY2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	3RW4PY2	Location	Smart Classroom Instructor’s Station
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:53:9E:2D

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	bparksion23@wou.edu	88925

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Jun 06, 2024 02:34 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Brady Parksion	Jun 06, 2024 02:34 PM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Jun 06, 2024 02:34 PM	Installed instructor station computer, updated inventory to reflect the installation.	Add Attachment
Brady Parksion	May 31, 2024 03:33 PM	Inventory updated to reflect where each device is currently located.	Add Attachment
Brady Parksion	May 31, 2024 03:28 PM	Swapped out 20190209 with 20170256. Currently reimagine 20190209. Once its complete we can put it back in RWEC 101	Add Attachment
David Kunz	May 29, 2024 01:19 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Brady Parksion	May 28, 2024 02:15 PM	Going to use W# 20170256 for the loaner. Currently updating on the left of the imaging desk.	Add Attachment
Kyla Aitaro	May 28, 2024 12:27 PM	retrieve RWEC 101 instructor console and swap with loaner so W#20190209 can be reimaged. Highest Priority per John	Add Attachment