Service Request Ticket - # 83648

Service Request Information

CONTACT Name Bradley, Paul   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 29, 2024 12:49 PM
Department Education & Leadership Phone 541-609-0955
Location Email bradleyp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170989[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 559B9L2 Description Dell 13 3380 No-Touch Chromebook
Serial No. 559B9L2 Location PDR

CPU Intel Celeron C3855 Processor


OS Chrome OS Software Google Chrome Management Console license, ED UCS2017007672

Wireless NIC 7C:76:35:7A:FB:89

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Jul 12, 2024 09:41 AM 
Task reassigned to David Kunz.
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David Kunz Jul 12, 2024 09:41 AM 
Task reassigned to David Kunz.
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David Kunz Jul 12, 2024 09:41 AM 
This device will not work anymore. Sending to PDR.
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Charlee Hreha Jun 10, 2024 04:23 PM 
Even after charging, it repeats the same behavior. 
Placed in Box #13
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Charlee Hreha Jun 10, 2024 03:46 PM 
Letting it charge. When attempting to hard boot it 
(hold down refresh key and tap power button once), 
the screen flashes but does not turn on.
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Charlee Hreha Jun 10, 2024 03:22 PM 
Paul dropped it off today. Won't turn on. Going to 
get it to boot then reimage.
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Charlee Hreha Jun 03, 2024 08:23 AM 
Status changed from (1) Pending to (2) Scheduled
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Mary Dycus May 30, 2024 08:12 AM 
****This is an email****
Thanks so much! I only have one formal observation 
left for the term and that is today. I'll do that 
the old fashioned way on paper and write it up at 
home.

I'll bring the Chromebook up on June 10th. I will 
not need a loaner over the summer.
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Mary Dycus May 30, 2024 08:12 AM 
Hello,

I made the service request for this, SR#83648. If 
you are able to bring the Chromebook into our 
office, we can have a loaner set up for you while 
your Chromebook is being looked at and while your 
replacement request is being processed, although 
we only have Windows laptops to loan out. If you 
are interested in that option, what day and time 
would work for you to come by and swap the 
computers? 

Best, 
Laurie
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Laurie McCoy May 29, 2024 12:49 PM 
****This is an email****
Put in the request this morning via the link on 
the portal.
This is my primary device.

White indicator light shows in the charging cable. 
When the charging cable is inserted into the 
chromebook there is a blinking light on the 
chromebook, purple in color.
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Laurie McCoy May 29, 2024 12:49 PM 
****This is an email****
Good Morning Paul,

When you charge the device, is there a light 
indication on the device or perhaps the charging 
cord? Is this your primary device? When did you 
put in a request for a replacement? Let us know 
when you can and I can create a service request 
ticket for our techs to help troubleshoot your 
issue. 

Best,
Sam
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Laurie McCoy May 29, 2024 12:49 PM 
****This is an email****
#20170989[Edit Inv] Chromebook 3380

It will not charge and will not start up. I put in 
a request for a replacement. 
Trouble shooting options?
541-609-0995
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