Status changed from (2) Scheduled to (5) Completed

Task reassigned to Andrew Zhen.

Status changed from (7) Waiting for Contact to (2) Scheduled

****incoming****

Hi Richard, 

I apologize for my lack of communication about this subject over the past months. I am not employed by the University during the summer months, and have been away from work and my office until recently. When logging back into my office computer this week, it appears that sophos is still unable to update, along with Chrome. If you have a new antivirus software to install, and someone who can assist me with this and other issues, I'd be happy to schedule a time for someone to meet with me at my office in DeVolder Family Science Center (DFSC 211) if this needs to be completed in person. If this can be accomplished virtually, please let me know if there is anything that I will need to do to help initiate this. 

I will be on campus and available this Friday (the 20th) from 9am until 12:30pm, and next week Monday-Friday (M,W or F would be preferable) at any point between 9am and 4pm. Please let me know if there is a time that will work particularly well for you or another representative to assist with this, or if you have any other comments or information for me at this time. 

Have a nice afternoon and I hope to hear from you soon, 

-David

****This is an outgoing email****
Hi David ,

I need some additional information regarding service request #83650

Description: Sophos update failed

I wanted to reinquire about installing our new antivirus on your computer and replacing sophos with it.

I am available next week if you are,

-Jack Martinis, UCS Tech.

asked about availability again.

****This is an outgoing email****
Hi David ,

I need some additional information regarding service request #83650

Description: Sophos update failed

I failed to realize this was an iMac and 'bringing it into UCS' was a bad suggestion on my part... if you have any availability next week, or if we can have access to your computer without you being there we should be able to update Sophos.

-Jack Martinis, UCS Tech.

****incoming****

Hi Jack, 

This issue has not yet been resolved. Primarily, the issue is that Sophos does not appear to be able to update. My H drive has since returned to my office computer (occasionally it is missing and will reappear after some time or not). I've attempted to restart my computer and update sophos manually, but there does not appear to be an option to do so on my end that I'm aware of. My computer ID is 20200140. 

I recently installed a system/apps update, but this also did not help with allowing sophos to update. I'd just like to make sure that my computer is being properly protected and that this software is functional. 

Please let me know if there is any additional information that you need for me or anything that I may be able to do. 

Thanks for your time and assistance, 

-David

****This is an email****
Hi David,

Could you try restarting your device then try 
updating sophos manually by clicking on the sophos 
endpoint and see if it resolves the issue. Let us 
know how it goes! 

Best,
Kyla

****This is an email****
i, 

I attempted restarting my device (multiple times: 
once for a general system/apps update, and once 
again just restarting), and clicking on sophos 
endpoint. It's still not providing me with any 
option that I can find to manually update. What 
should I do at this point?

Additionally, I'd like to mention that 
periodically (like earlier this morning) my H 
drive will not show up on the computer's (Mac OS) 
files. I've been able to resolve this by 
restarting the computer most of the time, but I'm 
not sure why it's not showing up at times. 

Please let me know if you have any suggestions or 
knowledge of how to fix these issues. 

Thanks for your time, 

-David