Status changed from (6) Ready to Deliver to (5) Completed

****This is an outgoing email****
Hi Becky,

I need some additional information regarding service 
request #83683

Description: Becky Phillips to pick up 20210802, 
it's back from repair (swap for loaner)

Hello my name is Dyllan C. and I work for UCS. We 
have your laptop repaired and ready to return to 
you. I would like a time to set this up and get the 
loaner back that we loaned you. Is their anytime 
this week or next that we can do this?

Thank you for your time,
Dyllan Coons
UCS Tech
Dcoons24@mail.wou.edu

Task reassigned to David Kunz.

Priority changed from (3) Priority to (5) Low Priority.

still no pickup

****incoming****

Hi Jack,
I apologize for not responding about this sooner, my summer has been rather tumultuous thus far! 
Thank you very much for getting my laptop back in working order, I would be more than happy to come pick it up and return my loaner computer sometime next week. Are there particular days/times that would work best for you/your office?
Thanks again for your help with this, I hope you have a great weekend!
Best,
Becky

****This is an email****
Hi Becky,
Your laptop has been repaired and is ready to be 
picked up. Please reference SR # 83683 when you 
come pick it up and make sure to bring your 
loaner back with you to turn in.
Thanks,David

Task reassigned to UCS Tech.

Task reassigned to David Kunz.

ssd of 20210802 is in the cloner

Status changed from (3) Order in Process to (2) Scheduled

Status changed from (2) Scheduled to (3) Order in Process

loaner on front SRD

Contact changed from Faculty/Staff New to Becky Phillips.

Assigning Loaner W#20161103 

Status changed from (1.5) In Progress to (2) Scheduled

****This is an email****
Hello Mary,
Perfect! Can we go ahead and plan for 2:30 
tomorrow? 
Thanks again!
-Becky

****This is an email****
Good morning Mary,
I am generally on campus Tuesdays-Thursdays, would 
sometime between 2-4 pm tomorrow (Tuesday 6/4) 
work for me to bring the laptop in? I am also 
available after 2 pm this Wednesday and Thursday, 
if sometime one of those afternoons would work 
better for your department. 
Thanks so much for your help!
-Becky

Rebecca (Becky) Phillips, PhD (she, her)
Interim Department Chair & Assistant Professor of 
Sociology
Social Sciences - Western Oregon University 
Bellamy Hall (HSS) 220  
345 N. Monmouth Ave | Monmouth OR 97361  
(503) 751- 4007

****This is an email****
Hello Sam,
My apologies for not responding sooner, I'd wanted 
to double-check the initial troubleshooting 
questions you asked and in the hecticness of the 
past few weeks time has gotten away from me.
So to answer your first question - no, I am not 
able to turn on the laptop by holding down the 
power button. In terms of the powered on/charging 
light indicator in the bottom right corner of the 
outside front of the laptop, in general I am not 
able to get this light to turn on no matter what 
power source/cord I use. There was one partial 
exception to this - if I used one specific USB-C 
cord and power block I typically use for my cell 
phone, and plugged this cord in at a very specific 
angle, I was able to get the light indicator to 
come on but only for a brief amount of time 
(example video attached). Based on this, it seems 
like it may be an issue with the hardware of the 
charging port itself?
Please let me know how I should proceed at this 
point, and thank you for all your help!
Best,
Becky

Rebecca (Becky) Phillips, PhD (she, her)
Interim Department Chair & Assistant Professor of 
Sociology
Social Sciences - Western Oregon University 
Bellamy Hall (HSS) 220  
345 N. Monmouth Ave | Monmouth OR 97361  
(503) 751- 4007

Contact Info: Contact Name: Rebecca Phillips
Email Address: phillipsr@mail.wou.edu
Phone Number: (503) 751- 4007