Service Request Ticket - # 83704

Service Request Information

CONTACT Name Deets, Amber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 04, 2024 12:26 PM
Department Graduate Studies Phone 88492
Location Email deetsa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200477[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag BP0PP73 Description Dell Latitude 5400 - 4 Core,8MB Cache,1.9GHz
Serial No. BP0PP73 Location GFA Pool Shelf

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Unknown Software

Wired NIC 74:78:27:0C:C5:3B


Wireless NIC 3C:9C:0F:37:3B:F6

TECHS Submitted by Andrew Zhen Contact azhen23@wou.edu 88925
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Brady Parksion Jun 06, 2024 01:42 PM 
Task reassigned to Brady Parksion.
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Brady Parksion Jun 06, 2024 01:42 PM 
Status changed from (1) Pending to (5) Completed
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Brady Parksion Jun 06, 2024 01:42 PM 
Amber was able to get the machine to work with everything, she 
just couldn’t get it to work with the camera on her monitor. Found 
that the USB pass through was unplugged, plugged it in and the 
camera started working.
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Brady Parksion Jun 06, 2024 09:43 AM 
****This is an outgoing email****
Hi Amber,

I need some additional information regarding service request 
#83704

Description: Unplugged from monitor and dell laptop, not working 
with peripherals

Do you have any availability today for me to stop by and take a 
look at this?

Thanks,

-Brady
University Computing Solutions
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Public
Andrew Zhen Jun 04, 2024 12:37 PM 
User states that recently after unplugging the 
laptop the issue started to happen
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Andrew Zhen Jun 04, 2024 12:35 PM 
User unplugged and replugged and same issue
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Andrew Zhen Jun 04, 2024 12:26 PM 
*** G-Chat Messages ***
Is there a simple way for my zoom to use my monitor 
camera vs my laptop. It switched to laptop and I 
can't get it back to monitor - Amber Deets
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