Service Request Ticket

Service Request Information

CONTACT	Name	Sloan, Karen	Date	Jun 05, 2024 01:58 PM
	Department		Phone	89471
	Location		Email	sloank@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20230615 (opens in a new window)	Bldg/Room	AD 107
	Service Tag		Description	Xerox C235 Color Multifunction Printer
	Serial No.	QRR504435	Location	Loaner- Mike Green
	Model		Hostname
	Notes		Ink/Toner Refill
	Wired NIC	9C:93:4E:E8:06:3C

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	kunzd@wou.edu

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	Jun 11, 2024 08:50 AM	Status changed from (1.5) In Progress to (5) Completed	Add Attachment
David Kunz	Jun 11, 2024 08:50 AM	Paul networked the device. Volkmann added it to the VPGC group policy. Karen confirmed everything is working.	Add Attachment
David Kunz	Jun 07, 2024 08:25 AM	Moved printer, 1 ream of paper, and cat6 cable to HR. Legal might not be in today so going to tentatively schedule to Monday.	Add Attachment
Paul Lambert	Jun 06, 2024 09:11 AM	Task reassigned to David Kunz.	Add Attachment
Paul Lambert	Jun 06, 2024 09:11 AM	added to dhcp and dns printer-matlock.wou.edu	Add Attachment
David Kunz	Jun 05, 2024 03:00 PM	Status changed from (1) Pending to (1.5) In Progress	Add Attachment
David Kunz	Jun 05, 2024 03:00 PM	Status changed from (1) Pending to (1.5) In Progress	Add Attachment
David Kunz	Jun 05, 2024 03:00 PM	Hi paul, can you add this printer for me? MAC is 9C:93:4E:E8:06:3C I would like the name to be printer-AD311.wou.edu please . Let me know if you need any other information from me please and thank you. Go ahead and move this service ticket back to me when it's complete.	Add Attachment
Joanie Kinnaman	Jun 05, 2024 02:02 PM	I put in ITC008 next to the red entry way	Add Attachment