Service Request Ticket - # 83762

Service Request Information

CONTACT Name Alapai, Ikaika   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 07, 2024 09:59 AM
Department The Research Institute Phone 89227
Location Email alapaii@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20230637[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag 5SNZG24 Description Dell Latitude 5540 - 15-inch laptops
Serial No. 5SNZG24 Location Ephrem Mamo

CPU Unknown


OS Unknown Software

Wired NIC 10:98:19:37:3F:A6


Wireless NIC 18:93:41:FC:CE:5C


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public

Entered by Date Memo
Jack Martinis Jul 02, 2024 03:36 PM
Status changed from (1) Pending to (5) Completed
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Jack Martinis Jul 02, 2024 03:36 PM
dropped their unassigned equipment off with TRI. Closing ticket.
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Jack Martinis Jul 02, 2024 11:01 AM
laptop didn't have local sign ons on it, it's ready to go with base image.
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Jack Martinis Jul 02, 2024 09:26 AM
Task reassigned to Jack Martinis.
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Jack Martinis Jul 02, 2024 09:26 AM
updated all that equipment listed below in inventory.

changing the assigned equipment (newest) to be determined
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Jack Martinis Jul 02, 2024 09:24 AM
Sau was given other equipment by TRI - 

****incoming****

Hello,

I have the following equipment and the WOU #s

Laptop: 20210797[Edit Inv]
Monitor: 20211184[Edit Inv]
Monitor: 20211179[Edit Inv]
Docking station: 20211264[Edit Inv]
Keyboard/Mouse: I do not see a WOU barcode, but there's a UCS2022018820, and a handwritten number over the sticker "SR80606"

Thank you!
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Jack Martinis Jun 28, 2024 04:11 PM
laptop is fully up to date w/ exception of local admin accounts.

We don't need to put those on because Sau already received a setup from TRI.

I am accounting for the WOU #'s of the devices they received so I can update inventory accordingly.

In the mean time, I have set the equipment listed below as undetermined and will update the new equipment form with what equipment they did receive.
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Jack Martinis Jun 20, 2024 09:21 AM
needs local admin and TRI account I think
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Brady Parksion Jun 11, 2024 12:40 PM
Computer is updated and moved to the correct group. 
Windows/Dell/adobe.
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Joanie Kinnaman Jun 10, 2024 02:10 PM
also gets Wireless Logi Tech Mouse & Keyboard.  I 
put on shelf with monitors
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Jack Martinis Jun 07, 2024 12:34 PM
imaging at imaging desk / doing windows updates and dell command updates then good to go.
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Joanie Kinnaman Jun 07, 2024 09:59 AM
laptop: 20230637[Edit Inv]
primary monitor: 20230533[Edit Inv]
secondary monitor: 20230648[Edit Inv]
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